Staffing Specialist

Brown University Health; Providence (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

Brown University Health is seeking a Staffing Coordinator to manage staffing, scheduling and payroll for the nursing department, ensuring accurate timekeeping and adequate shift coverage. You will work with nurse leaders to determine staffing needs and maintain efficient operations.

This role requires strong organizational and interpersonal skills. The position focuses on data entry, reporting, and collaboration across departments, while upholding the organization’s values of compassion,

Qualifications

• High school diploma or GED completed.
• Ability to handle stressful situations and multiple demands.
• Excellent communication and customer service skills.
• Ability to multitask to perform complex clerical duties.
• Strong organizational skills for records and data management.
• Proficiency with PC and mainframe-based system applications.
• Typing and keyboarding skills.
• Excellent interpersonal abilities with hospital personnel.
• Ability to arrange schedules considering multiple criteria and priorities.

Responsibilities

• Review nursing department staffing to ensure shifts are filled/covered.
• Arrange coverage cost-effectively while maintaining staffing ratios.
• Use scheduling systems and reports to track and record staff assignments and attendance.
• Update employee information and generate management reports in the resource management system.
• Collaborate with stakeholders to manage payroll activities.
• Communicate with nurse leaders to determine additional staffing needs and intervention.
• Ensure services meet internal and external customer needs.

Skills

Communication

Customer service

Multitasking

Organizational skills

Problem solving

Interpersonal skills

Typing

Education

High school diploma or GED

Tools

PC & mainframe systems

Job description

SUMMARY: Reporting to the Manager of Nursing Resource Management, manages all aspects of staffing, scheduling, and payroll for all levels of staff in the nursing department. Arranges adequate coverage for each shift and proactively for future shifts. Enters employee information and work schedules and changes into computerized resource management system interfacing to payroll time and attendance system. Reconciles scheduled hours to worked and non-worked hours utilizing the computerized time and attendance system, to assure accuracy. Performs a variety of complex clerical functions, which requires the use of judgement and knowledge of the department’s systems and operations. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Following established criteria, reviews nursing department staffing to ensure that all work shifts are filled/covered.
• Arranges coverage to the extent possible utilizing existing and potential resources assuring cost-effective solutions and appropriate staffing ratios are maintained.
• Understands nursing department staffing policies and guidelines.
• Utilizes the computerized scheduling system and manual reports to track, schedule and record staff assignments, and attendance activities.
• Updates employee information, e.g., address, hours, skill, certifications, etc. changes, verifies, and retrieves data and generates a variety of management reports in the computerized resource management system.
• Awards extra shifts based on guidelines in the computerized scheduling system.
• Collaborates closely with stakeholders to assist with managing payroll activities.
• Communicates with various nurse leaders (Nursing Supervisors, Directors, Clinical Managers, Assistant Clinical Managers) to determine whether additional staffing is required and to communicate issues needing intervention.
• Confers with nursing managers concerning per-diem and/or float qualification requirements.
• Ensures that department’s scope of services strives to meet the needs and expectations of internal and external customers.
• Demonstrates flexibility and innovation to facilitate the changes required to improve operations, enhance revenue, effectiveness, productivity, responsiveness, and other key indicators.
• Demonstrates ability to respond to and provide direction on changing workload during crisis and emergency situations.
• Exhibits effective decision-making skills.
• Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity.
• Assists with cost containment by encouraging use of benefit time during periods of low census and/or low workload.
• Ensures the security and confidential treatment of sensitive and private information.
• Reconciles revenue charges for nursing department and provides follow up with nursing leadership.
• Controls timely and appropriate flow of information throughout the department and the organization; keeps stakeholders informed.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: A level of knowledge generally obtained through completion of high school or General Equivalency Diploma.
• Ability to handle stressful situations and multiple demands in an effective manner and demonstrate organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Able to multi-task to perform a variety of complex clerical duties.
• Organizational skills to maintain departmental files, records, and statistical data.
• Familiarity with personal computer and mainframe-based system applications.
• Proficient typing and computer keyboard skills.
• Interpersonal skills to effectively interact with a variety of hospital personnel.
• Organizational and analytical ability to arrange schedule considering multiple criteria and priorities.

• EXPERIENCE: 2-3 years job-related experience preferred, to be familiar with most, if not all, departmental operations, as well as the regulations associated with specialized functions.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Fast-paced office environment with urgent conditions associated with addressing nursing department staffing schedule changes. Must be able to perform frequent fine motor skills.

INDEPENDENT ACTION:

Follows established policies and procedures under general supervision. Refers specific complex problems to the supervisor when clarification of departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:

None.

Pay Range

$22.04-$36.37

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type

7a-330p

Work Shift

Day

Daily Hours

8 hours

Driving Required

No