Staffing Specialist

Cross Country Healthcare, Inc.; Denver (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare, Inc. is seeking a Staffing Specialist to manage daily fulfillment of client staffing orders and ensure timely, compliant placements of healthcare professionals.

You will coordinate staffing, screen candidates, schedule shifts, and support revenue growth while maintaining high client satisfaction and strong relationships with professionals and internal teams.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills in a fast-paced environment.
• Effective communication and interpersonal skills; bilingual English/Spanish preferred.
• Problem-solving abilities for staffing-challenges and last-minute changes.
• Proficiency in Microsoft Office; familiarity with staffing software or databases.
• Knowledge of healthcare regulations and compliance standards.

Responsibilities

• Post job orders and coordinate with Account Manager to fulfill client staffing needs.
• Screen candidates, schedule shifts, orientations, and client visits based on skills and availability.
• Manage last-minute staffing changes, replacements, and call-offs.
• Ensure compliance, licensing, and company requirements with Compliance/Onboarding.
• Assist with client orientation and training for new hires.
• Build relationships with healthcare professionals and clients to foster engagement.
• Submit profiles, coordinate interviews, and monitor performance to meet targets.
• Monitor demand trends and provide feedback to sourcing teams and Staffing Managers.
• Conduct regular check-ins and evaluations for quality and satisfaction.
• May cover on-call duties and visit local clients as needed.

Skills

Organizational skills

Multitasking

Communication skills

Bilingual English/Spanish

Microsoft Office Suite

Staffing software familiarity

Healthcare regulations knowledge

Independent work

Team collaboration

Education

High School diploma or equivalent

Some college preferred

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Specialist is responsible for managing the daily fulfillment of client staffing orders, ensuring the timely and compliant placement of qualified healthcare professionals. This role contributes to organizational success by delivering high-quality service, strengthening client relationships, and supporting revenue growth, gross profit, and market share. Responsibilities include coordinating staffing and scheduling, along with performing related administrative tasks to ensure seamless service delivery.

ESSENTIAL FUNCTIONS

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
• Manage last-minute staffing changes, replacements, and call-offs effectively to ensure seamless service delivery.
• Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
• Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
• Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals' performance to support revenue, headcount, and fulfillment targets.
• Monitor client demand trends, provide feedback to sourcing teams, and elevate issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
• Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
• May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.

• Perform other duties as assigned.

QUALIFICATIONS

• Minimum one year of related experience in healthcare staffing, recruitment or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
• Proven problem-solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last-minute changes and call-offs.
• Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.
• Knowledge of healthcare regulations and compliance standards, with experience partnering with leadership and compliance teams to ensure timely, compliant placements.
• Ability to work independently with minimal supervision while collaborating effectively across teams.

Education: High School diploma or equivalent; some college preferred.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.

The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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