Staffing Specialist

Cross Country Healthcare, Inc.; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition assistance

Pet insurance

Wellness options

Job summary

Cross Country Healthcare, Inc. is seeking a Staffing Specialist based in Salt Lake City, Utah. The role involves managing daily client staffing orders, ensuring timely placement of healthcare professionals, and maintaining compliance. Candidates must have at least one year of experience in healthcare staffing, strong organizational and communication skills, and proficiency in Microsoft Office. Benefits include medical, dental, vision, and a competitive compensation package. Company equipment will be provided during employment.

Qualifications

• Minimum one year of related experience in healthcare staffing, recruitment, or administration.
• Ability to meet deadlines in a fast-paced environment.
• Experience managing staffing challenges and operational concerns.

Responsibilities

• Post job orders in CCH applications and coordinate with the Account Manager.
• Screen candidates and maintain database of qualified healthcare professionals.
• Manage staffing changes effectively to ensure seamless service delivery.
• Assist with scheduling client orientation and training for new hires.
• Build collaborative relationships with healthcare professionals and clients.

Skills

Bilingual (Mandarin or Spanish)

Organizational skills

Problem-solving abilities

Effective communication

Multitasking skills

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

Staffing software

Job description

The Staffing Specialist will manage the daily fulfillment of client staffing orders, ensuring timely and compliant placement of qualified healthcare professionals and supporting revenue growth.

Position Hours

9 a.m. - 6 p.m. PST

Responsibilities

1. Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
2. Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, and schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
3. Manage last‑minute staffing changes, replacements, and call‑offs effectively to ensure seamless service delivery.
4. Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time‑to‑fill.
5. Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
6. Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
7. Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
8. Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals' performance to support revenue, headcount, and fulfillment targets.
9. Monitor client demand trends, provide feedback to sourcing teams, and escalate issues to Staffing Managers or Directors as needed.
10. Conduct regular check‑ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
11. Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on‑call duties as required, including during Business Continuity Plan activation.
12. May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.
13. Perform other duties as assigned.

Qualifications

1. Minimum one year of related experience in healthcare staffing, recruitment, or administration.
2. Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast‑paced environment.
3. Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (Mandarin or Spanish) required.
4. Proven problem‑solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last‑minute changes and call‑offs.
5. Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.
6. Knowledge of healthcare regulations and compliance standards, with experience partnering with leadership and compliance teams to ensure timely, compliant placements.
7. Ability to work independently with minimal supervision while collaborating effectively across teams.
8. Education: High School diploma or equivalent; some college preferred.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including medical insurance, dental insurance, vision insurance, life insurance, disability insurance, voluntary insurance, 401(k) plan, tuition assistance, and pet insurance. The company offers wellness options through Burnalong, with an online platform of classes and local gym access.

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided during employment.

Cross Country is an Equal Opportunity Employer (Veteran/Disability).