Staffing Scheduler/Coordinator

massgeneralbrigham; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Mass General Brigham is seeking a Scheduling Coordinator to manage the staffing of healthcare professionals across several departments at 75 Francis Street. You will align patient care needs with staff availability and coordinate scheduling workflows in a fast-paced hospital environment.

The role requires strong communication, organizational skills, and experience with scheduling software or EMR systems. Regular full-time onsite hours and a rotating shift schedule are included, with competitive

Qualifications

• Customer service experience in a clinical or healthcare setting.
• 1-2 years of Electronic Medical Record experience.
• Experience in scheduling, administrative support or reception.
• Strong leadership, organizational and communication skills.

Responsibilities

• Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
• Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
• Ensures compliance with healthcare regulations, labor laws, and organizational policies.
• Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
• Utilizes scheduling software and tools to manage and optimize staff schedules.
• Provides support and guidance to staff regarding scheduling policies and practices.
• Facilitate communication between healthcare staff and management to address scheduling concerns.
• Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.

Skills

Customer service

Call center

EMR experience

Scheduling

Microsoft Office

Communication

Organizational skills

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration

Associate's Degree Related Field

Tools

Scheduling software

EMR systems

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.

Does this position require Patient Care? No

Essential Functions

• Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
• Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
• Ensures compliance with healthcare regulations, labor laws, and organizational policies.
• Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
• Utilizes scheduling software and tools to manage and optimize staff schedules.
• Provides support and guidance to staff regarding scheduling policies and practices.
• Facilitate communication between healthcare staff and management to address scheduling concerns.
• Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.

Qualifications

Education

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred

Experience

• Customer service experience, preferably in a clinical setting.
• Call Center/high volume practice experience preferred.
• Electronic Medical Record Experience preferred 1-2 years required and Experience in scheduling, administrative support, receptionist role, or customer service position is preferred 2-3 years preferred

Knowledge, Skills and Abilities

• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Ability to collect and analyze information and to devise and develop statistical analyses and reports.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 75 Francis Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Rotating (United States of America)
• Pay Range: $20.84 - $29.79/Hourly
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabiliti