Staffing Assistant - Resource Management Center

MUSC Health; Charleston (SC); On-site; USD 52,000 - 68,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking a Staffing Assistant in Charleston to coordinate real-time hospital staffing resources across inpatient units, ensuring safe patient care and appropriate staffing ratios. The role works nights with 24 hours weekly and requires strong organizational and communication skills.

Preferred candidates include those with healthcare operations experience and familiarity with scheduling systems like Smart Square.

Qualifications

• High School Degree or Equivalent.
• 2+ years in healthcare operations, staffing coordination, or hospital roles.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to make real-time decisions in a high-pressure environment.
• Proficiency with scheduling systems and basic computer applications.

Responsibilities

• Coordinate and allocate nursing and ancillary staff across inpatient units to maintain safe staffing ratios.
• Conduct staffing evaluations at minimum every 4 hours and adjust based on census, acuity, and unit needs.
• Collaborate with Hospital Supervisors and unit Charge Nurses to assess real-time staffing needs.
• Attend staffing huddles and communicate unit updates: census, available staff, anticipated needs.
• Develop staffing plans for upcoming shifts and ensure proper shift handoffs.
• Identify and allocate incoming resources based on priority and patient safety needs.
• Manage incoming calls from care team members, including call-outs and schedule changes.
• Respond to unit updates such as admissions, discharges, and new safety needs.
• Use Smart Square to track staffing, assignments, and workforce availability.
• Maintain clear communication across hospital operations for transparency and efficiency.

Skills

Healthcare operations

Staffing coordination

Communication

Multitasking

Problem solving

Scheduling systems

Education

High School Degree or Equivalent

Tools

Smart Square

Job description

Job Description Summary

The Resource Management Center (RMC) Staffing Assistant is a centralized, non-clinical role responsible for real-time coordination and allocation of hospital staffing resources to ensure safe and effective patient care across inpatient units. This position plays a critical role in maintaining appropriate staffing ratios through continuous assessment of unit needs and available resources.

Job Description Summary

The Resource Management Center (RMC) Staffing Assistant is a centralized, non-clinical role responsible for real-time coordination and allocation of hospital staffing resources to ensure safe and effective patient care across inpatient units. This position plays a critical role in maintaining appropriate staffing ratios through continuous assessment of unit needs and available resources.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000250 CHS OH - Administration - Resource Services

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

24

Work Shift

Nights (United States of America)

Key Responsibilities

• Coordinate and allocate nursing and ancillary staff across multiple inpatient units to maintain safe staffing ratios
• Conduct staffing evaluations at minimum every 4 hours, adjusting assignments based on census changes, acuity, and unit needs
• Collaborate closely with Hospital Supervisors and unit Charge Nurses to assess real-time staffing needs and operational demands
• Attend and actively participate in staffing huddles throughout the shift, where units report:
  • Current census
  • Available staff/resources
  • Anticipated needs for the oncoming shift
• Develop and communicate staffing plans for upcoming shifts
  • Day shift confirms night shift staffing
  • Night shift confirms day shift staffing
• Identify and allocate incoming resources, including nursing and ancillary care team members, based on priority and patient safety needs
• Manage incoming calls from care team members, including call-outs and schedule changes
• Respond to unit updates such as admissions, discharges, and new patient safety needs (e.g., sitter/1:1 observation requirements)
• Utilize the scheduling platform, Smart Square, to track staffing, assignments, and workforce availability
• Maintain clear, concise communication across all levels of hospital operations to ensure transparency and efficiency

Required Qualifications

• High School Degree or Equivalent
• At least 2 years of experience in healthcare operations, staffing coordination, or hospital-based roles
• Strong organizational, multitasking, and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to make real-time decisions in a high-pressure, fast-paced environment
• Proficiency with scheduling systems and basic computer applications

Preferred Qualifications

• Registered Nurse (RN) or clinical background
• Prior experience in staffing/resource allocation, bed management, or centralized staffing office
• Familiarity with hospital workflows, inpatient unit operations, and patient acuity considerations
• Experience using Smart Square or similar workforce management platforms

Work Environment & Expectations

• Schedule: (2) 12-hour shifts per week, 7:30pm - 7am
• 24/7 operational department requiring flexibility in scheduling (days, nights, weekends)
• High-volume, fast-paced environment requiring continuous prioritization and adaptability
• Role requires strong collaboration with interdisciplinary teams across multiple hospital units
• Critical role in supporting patient safety, throughput, and hospital operations

Additional Job Description

Physical Requirements

Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform “pinching” operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36” to overhead 25 lbs. (I) Ability to exert up to 50 lbs. of force. (F) Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or discriminate between colors. (C) Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C) Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively with stressful situations. (C) Ability to work rotating shifts. (F) Ability to work overtime as required. (F) Ability to work in a latex safe environment. (C) Ability to maintain tactile sensory functions. (C) Ability to maintain good olfactory sensory function. (C) Ability to be qualified physically for respirator use, initially and as required. (C) (Selected Positions)

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees