Staffing Assistant

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

GOODWILL IND OF THE CHESAPEAKE INC is seeking a Staffing Assistant to act as the primary contact for employers, applicants, and new hires, providing essential administrative and program support.

The role involves recruiting, coordinating pre-placement requirements, handling offers, and ensuring proper documentation for new hires, including I-9 compliance and background checks. Strong communication and organizational skills are required.

Qualifications

• Strong written, verbal and listening communication.
• Ability to manage multiple tasks with accuracy and timeliness.
• Proven customer service and administrative skills.
• Proficiency with Microsoft Office and standard office software.

Responsibilities

• Serve as point-person for employers, applicants and new hires.
• Coordinate pre-placement processes including interviews, tests and reference checks.
• Handle offers, background checks, and pre-employment screenings.
• Administer new hire paperwork and I-9 compliance.
• Maintain accurate candidate and client records in databases.
• Support orientation, career fairs and employer outreach.

Skills

Communication skills

Customer service

Organization

MS Office

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JOB SUMMARY

The Staffing Assistant is responsible for serving as the point-person for employers, applicants and new hires providing administrative and program support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Recruit, relocate and retain potential candidates for temporary employment
• Coordinates processing all pre-placement requirements including pre-screening interviews, skills testing and assessment and reference checks
• Makes all job offers, processes requests for pre-employment screenings including criminal background checks, educational verifications and drug testing as needed; tracks results of all pre-employment screenings, sending out adverse action and/or withdrawal of offer letters when necessary
• Coordinates all new hire paperwork, including creating and retention of new hire files
• Completes I9 eligibility verification, retention and audits
• Reviews Annual Insurance Option collection and retention
• Provides orientation training to all new hires
• Participates in career fairs
• Reviews referred clients’ resumes, interests and abilities for appropriateness of skills, experience, and knowledge in relation to employer needs and requirements
• Coordinates and obtains client referrals from either WFD placement staff (internal referrals) or outside agencies (external referrals)
• Contacts employers directly to obtain specific information about job orders including position requirements, length of assignment (if temporary), work rules/standards, etc.
• Creates and maintains a client database logging all interactions and placement activity including assessment/testing scores, geographic locations able to travel to, assignments completed with feedback from employer and other pertinent information
• Works to create a pool of “ready-to-work” clients to fill job orders quickly and efficiently while working towards meeting established annual placement goals
• Responsible for terminations, rescinding of offers, downsizing and outsourcing as required
• Utilizes GIC’s data management systems to produce statistical reports and narratives on placements as needed
• Responds to unemployment claims, provides termination details, and payroll related information
• Provide support to audit and reconcile payroll as needed
• Maintains up-to-date record keeping in GIC’s data management systems
• Other administrative and support duties as required

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Three years of experience in customer service, account management, client services, staffing services or administrative role required

SCOPE OF SUPERVISION

• No supervisory responsibilities

CERTIFICATES, LICENSES, REGISTRATIONS

• A current valid and unrestricted driver’s license and be fully insured according to Maryland law preferred

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective written, verbal and listening communication skills with the ability to convey and understand information and operate with transparency
• Able to use effective problem solving and conflict resolution/management techniques to deescalate issues that may arise
• Strong attention to detail and organizational skills to effectively manage multiple priorities, tasks and deadlines with little direct supervision
• Intermediate level computer skills with working knowledge of Microsoft Office products including Word, PowerPoint, Excel and Outlook; Intermediate comfort level with using the Internet to research and obtain information
• Strong customer service skills and ability to successful build effective working relationships
• Ability to work successfully independently and as part of a larger unit, department or team
• Compassion and respect for persons with special needs and barriers to employment

PHYSICAL REQUIREMENTS

X Sedentary

Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons

Light

Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Medium

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Heavy

Lifting up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned.

None

Up to 25% of working time

Up to 50% of working time

Up to 75% of working time

More than 75% of working time

Must have access to personal vehicle

Company vehicle to be provided for business related travel. Required to operate vehicle in safe and lawful manner and according to company policy

WORK ENVIRONMENT

X Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quite.

Moderate

Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

High

Employee is regularly exposed to moving mechanical parts. Employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles and outside weather conditions. Employee is occasionally exposed to high precarious places, risk of electrical shock and/or vibration. The noise level is usually loud.

POSITION DESCRIPTION REVIEW

I understand this position description and its requirements and that I am expected to complete all duties as assigned. I understand the job functions may be changed from time to time. I am able to perform the essential functions of this position with or without accommodation. I understand that if I will need an accommodation for this position, I will inform management of my accommodation needs.