Staff UX Writer (Host)

airbnb, Inc.; Northern (KY); Hybrid; USD 110,000 - 190,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Employee travel credits

Job summary

Airbnb is seeking a senior UX writer to join our writing team. You will conceptualize and shape content, craft messaging, and align content strategy with product goals across multiple hosts and guests experiences.

You’ll lead cross-functional initiatives, collaborate with design, research, localization, and legal teams, and present content strategies to executives. A passion for Airbnb’s mission and global mindset is essential.

Qualifications

• 10+ years of experience in UX writing, content design, or content strategy.
• Experience leading content/copy work from concept to detailed design.
• Experience presenting to executive teams.
• Experience writing content principles, messaging frameworks, and style guides.
• Proven ability to collaborate with cross-functional teams in all stages design & build.
• Solid understanding of user experience design principles and interaction patterns.
• Comfortable working independently in a fast-paced environment.
• Proven ability to move work forward in an ambiguous work environment.
• Comfortable working alongside other design disciplines in Figma, our primary collaboration tool.
• Passion for Airbnb’s mission, commitment to diversity, and global mindset.

Responsibilities

• Write clear and concise copy across multiple product touchpoints.
• Lead content work across multiple projects within a single initiative.
• Develop inspiring, strategic ideas based on product requirements, data, and/or research.
• Consider what language and design patterns best serve the UX.
• Present content and design work to directors, executives, or other stakeholders on your projects.
• Drive consensus with stakeholders and/or partners on content recommendations.
• Manage copy deadlines and deliver detailed copy across multiple projects.
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization to ensure input on our work.
• Join writing team crits to present work and help sharpen the work of your teammates.

Skills

UX writing

Content design

Content strategy

Executive presentation

Cross-functional collaboration

Figma

UX principles

Independent work

Ambiguity navigation

Language craftsmanship

Tools

Figma

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The Difference You Will Make:

From concept to launch, our UX writers create industry-leading experiences for guests and Hosts that meaningfully impact the success of the company. The UX writers on the Host team strive to inspire and empower everyday people to live richer lives by hosting on Airbnb. In this role, you’ll have the opportunity to conceptualize new products, shape content and product strategy, and codify our messaging. The Host team’s collective goal is to grow, support, and retain our Host community.

A Typical Day:

• Write clear and concise copy across multiple product touchpoints
• Lead content work across multiple projects within a single initiative
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX
• Present content and design work to directors, executives, or other stakeholders on your projects
• Drive consensus with stakeholders and/or partners on content recommendations
• Manage copy deadlines and deliver detailed copy across multiple projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization to ensure we have the proper input on our work
• Join writing team crits to present work and help sharpen the work of your teammates

Your Expertise:

• 10+ years of experience in UX writing, content design, or content strategy
• Proven ability to lead content/copy work from concept to detailed design
• Experience working with and presenting to executive teams
• Experience writing content principles, messaging frameworks, and style guides
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Solid understanding of user experience design principles and interaction patterns
• Comfortable working independently in a fast-paced environment
• Proven ability to move work forward in an ambiguous work environment
• Comfortable working alongside other design disciplines in Figma, our primary collaboration tool
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.