Staff Technical Program Manager - New Customer Development

VulcanForms Inc.; Harvard (MA); On-site; USD 111,000 - 153,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

VulcanForms Inc. in Massachusetts is seeking a Staff Technical Program Manager for New Customer Development to lead multiple customer programs from initial contact through part qualification.

You will coordinate with process, quality, subtractive, and manufacturing engineering teams and act as the primary customer interface. You will extract the voice of the customer, define scope, schedule, and risk, manage budgets, and mentor project managers.

Qualifications

• 8+ years of experience managing large, technically complex new product development programs.
• Mastery of manufacturing process qualification procedures (PPAP, IQ/OQ/PQ, capability studies, MSA).
• Leads cross-functional teams including process, manufacturing, quality, and operations.
• Strong external relationships with customers and executive stakeholders.
• Knowledge of AS9100, GMP, FDA QSR, ISO 13485 and GD&T basics.
• Excellent verbal and written communication; comfortable presenting to executives.

Responsibilities

• Manage multiple new customer development programs with internal and external stakeholders.
• Drive NCD efforts with the sales director to meet all deliverables.
• Identify risks, accelerate issues, and propose solutions.
• Define program scope, schedule, budget, and risk register; maintain team alignment.
• Provide regular updates to stakeholders and manage program communication.
• Develop and manage budgets and resource loading for programs.
• Mentor project managers leading programs; plan customer meeting cadence and workshops.
• Travel to customers and suppliers as required.

Skills

Program management

Cross-functional leadership

Customer relationship management

Communication skills

Quality systems knowledge

GD&T knowledge

AS9100 knowledge

Tools

PPAP

IQ/OQ/PQ

Capability studies

MSA

Job description

About Us

Founded in 2015 to develop the world's first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Job Purpose

As a Staff Technical Program Manager, New Customer Development at VulcanForms Inc.,your main objective is to manage multiple customers' portfolio of programs from initial customer contact, through part qualification. You will partner with VulcanForms' process, quality, subtractive, and manufacturing engineering teams to execute each program. You will also act as the primary working level interface to our customers. You will extract key value add requirements from your direct conversations with the customer and represent their voice to lead the cross functional engineering teams.

Key Responsibilities

• Responsible for managing multiple new customer development programs involving internal and external stakeholders
• Working with the assigned sales director to drive all NCD efforts to ensure that all program deliverables are met.
• Proactively identify and assess areas of risk, accelerate issues in a timely manner, and proactively propose solutions
• Create and maintain the program scope, schedule, budget, risk register, and other program infrastructure. Define and facilitate internal meeting cadence to maintain team alignment, short circuit issues, and provide a forum for escalation.
• Provide regular project updates (written and verbal) to internal and external stakeholders
• Identify and communicate the program critical path to ensure cross-functional alignment and focus.
• Develop and manage budgets (including resource loading) for the program.
• May collaborate with and lead multiple project managers all working on one program.
• Define, plan, and facilitate customer meeting cadence, visits, and workshops as required.
• Drive resolution of critical program risks and issues
• May be required to mentor Project Managers in leading their project.

Qualifications

• 8+ years of successful, demonstrated experience in managing large, technically complex new product development/introduction projects and programs.
• Mastery of common manufacturing process qualification procedures such as PPAP, IQ/OQ/PQ, capability studies, measurement systems analysis, etc.
• Mastery in leading a cross-functional team comprised of process development engineering, manufacturing engineering, quality engineering, and operations.
• Demonstrated experience managing external relationships, especially with customers.
• Self-motivated with a strong sense of urgency.
• Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements.
• Basic knowledge of GD&T.
• Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.

Occasional travel to customers and suppliers, including internationally, as required.

VulcanFormsoffers a competitive salary and equitypackage.Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.In addition,VulcanFormsprovides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with companymatch.

The annual base salary range for this position is $111,000 to $153,000.