Staff Technical Program Manager

Wonder Group, INC; New York (NY); Sur place; USD 162 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive compensation with equity

401(k)

Medical/Dental/Vision

Paid time off

Parental leave

Discounted meals

Résumé du poste

Wonder, a mealtime platform connecting hundreds of dishes and exclusive restaurants in one order, is hiring a Staff Technical Program Manager in New York. You will lead multi-quarter, high-visibility initiatives spanning engineering, product, and other functions, driving faster program velocity with scalable processes and clear governance.

You will mentor other TPMs, define goals and workstreams independently, and partner with stakeholders to deliver strategic roadmaps aligned to business growth

Qualifications

• 5-7 years of technical program management experience in tech or food delivery.
• Ability to engage credibly on tradeoffs with engineering and product teams.
• Strong organizational skills and comfort navigating ambiguity.
• Excellent written and verbal communication across diverse audiences.

Responsabilités

• Lead multi-quarter programs spanning multiple teams with autonomy and ownership.
• Drive cross-team planning and execution with dependencies and constraints.
• Mentor TPMs and raise the bar for program management across the org.
• Implement scalable processes to increase efficiency beyond a single program.
• Communicate status, blockers and next steps during MBRs and WBRs.
• Manage escalation and tradeoffs, balancing business needs with tech constraints.

Connaissances

Autonomy

Strong communication

Cross-functional collaboration

Ambiguity navigation

Outils

Jira (JQL)

SQL

Datadog

BigQuery

Redash

Jellyfish

Description du poste

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About The OpportunityAs a Staff Technical Program Manager, you'll be a recognized domain authority and a driving force behind how we scale our technology and grow the business. You'll operate with significant autonomy — defining goals, workstreams, and constraints independently — to lead multi-quarter, high-visibility initiatives that span multiple teams. You'll use judgment across the full delivery lifecycle to make tradeoffs that optimize for the wider organization, not just your own program. Beyond your own initiatives, you'll be a role model and mentor for other TPMs, raising the bar for how program management is done.The Impact You'll MakeLead multi-quarter, high-visibility initiatives that span multiple teams, with urgency and ownership — driving new ways of working that get adopted broadly, not just delivering against a scoped plan.Drive cross-team collaboration, overseeing planning and execution across programs with multiple dependencies and constraints; act as the connective tissue across Engineering, Product, and other functions. Implement communications standards across your portfolio of programs, including executive and key partner communications.Independently identify solutions to ambiguous, complex, cross-program problems, acting with autonomy — and seek out change management opportunities that increase program velocity across multiple teams. Build new processes and mechanisms that scale beyond your own program, increasing efficiency and execution across the org.Serve as the operational leader and hub for your embedded team — leading quarterly planning that translates priorities into a scoped, resourced plan, and running MBRs and WBRs with clear status, blockers, and next steps.Provide escalation management and make tradeoffs, balancing business needs against technical constraints — understanding what technical decisions mean for scope, sequencing, and risk well enough to know when the call belongs to engineering.Drive business results by executing key aspects of the company's strategic plan and roadmap, with plans spanning a quarter or more.Mentor and set the bar for other TPMs, acting as a role model for the craft of program management.What You Bring to the Table:5-7 years of technical program management experience, or comparable experience, preferably in the tech or food delivery industry.Technical fluency to engage credibly on tradeoffs, pressure-test estimates anddependencies, and understand what technical decisions mean for scope, sequencing, and risk — enough to know when a decision needs engineering's call, not to make it yourself. Hands-on familiarity with tools like Jellyfish, Jira (with JQL), SQL, Datadog, BigQuery, and Redash.Demonstrated ability to operate with autonomy — defining goals, workstreams, and constraints independently, without needing a manager's framing.Exceptional organizational skills and a strong ability to navigate ambiguity.Strong written and verbal communication skills with ability to clearly articulate technical concepts to various audiences, altering the language and level of detail as appropriate.A collaborative spirit and the ability to work effectively with a wide variety of stakeholders with varying technical backgrounds.Ability to identify opportunities to improve operating efficiency and implement solutions.Got These? Even BetterExperience supporting M&A-driven IT and Finance Systems integration — onboarding acquired companies into corporate identity, collaboration, and financial systems, and decommissioning legacy infrastructure through divestiture or wind-down.Experience with IT infrastructure projects tied to physical footprint changes — standing up network, systems, and endpoint support for new office or restaurant locations, and managing infrastructure decommissioning for site closures.Experience leading large-scale platform consolidation and upgrade initiatives, such as merging multiple Jira/Atlassian instances, consolidating Google Workspace or M365 tenants, or identity provider migrations (e.g., Okta/Entra).Familiarity with Identity & Access Management programs — access certifications, RBAC, provisioning/deprovisioning automation, and IAM tooling.Experience supporting enterprise tool rollouts (e.g., Atlassian, Google Workspace, Gemini Enterprise, NetSuite, Workday, or similar), including operations, governance, data retention, and change management.New York Base Salary: $162,000 - $170,000.Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.BenefitsThe benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.A Final NoteAt Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.