Staff Technical Customer Success Manager

Kong Inc.; United States; On-site; USD 75,000 - 180,000; Full time

Job summary

Join a dynamic team as a Staff Technical Customer Success Manager at a leading tech company. You will empower customers to leverage APIs and microservices, managing a portfolio and driving engagement. This role emphasizes strong customer relationships and innovative solutions in a fast-paced environment.

Benefits

Healthcare benefits

401(k) plan

Short and long-term disability benefits

Basic life and AD&D insurance

Qualifications

• Strong organizational and communication skills required.
• Good understanding of complex technology environments.

Responsibilities

• Coaching customers throughout their lifecycle and working collaboratively.
• Defining adoption plans and ensuring successful customer outcomes.
• Collaborating with Sales and Product teams.

Skills

Organizational skills

Communication skills

Problem-solving

Job description

Staff Technical Customer Success Manager

Join to apply for the Staff Technical Customer Success Manager role at Kong Inc.

Staff Technical Customer Success Manager

Join to apply for the Staff Technical Customer Success Manager role at Kong Inc.

Get AI-powered advice on this job and more exclusive features.

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales team and will have the opportunity to build a large portfolio of Customers.

This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.

Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.

Above all you’ll be acting as a stellar teammate for the rest of Kong.

What You Will Be Doing

• Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
• Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
• Working with Sales and Product teams to ensure our customers are getting the most out of the solution
• Helping innovate our tooling and processes to make you and your team more efficient
• Working on innovative and cutting edge customer projects
• Learning our products and technologies, taking that knowledge and applying it to real world usage
• Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
  
  

The Successful Candidate Will

• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
• Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
• Have passion and determination about our technology and our customers
• Be a self starter with strong organizational skills to drive effective customer outcomes
• Have a good understanding of complex technology environments
• Have great self awareness and strong communication skills
• Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
  
  

Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $160K - $180K plus a variable component and equity.

About Kong

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Kong Inc. by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

United States $100,000.00-$140,000.00 1 week ago

United States $113,812.00-$122,850.00 6 days ago

United States $106,000.00-$163,000.00 1 day ago

United States $85,000.00-$130,000.00 1 day ago

United States $75,000.00-$95,000.00 1 day ago

United States $75,000.00-$85,000.00 1 week ago

Los Angeles Metropolitan Area 3 weeks ago

United States $90,000.00-$115,000.00 1 week ago

United States $80,000.00-$110,000.00 4 months ago

United States $90,000.00-$145,000.00 1 month ago

United States $140,000.00-$140,000.00 2 weeks ago

United States $89,000.00-$115,000.00 19 hours ago

Utah, United States $90,000.00-$100,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.