Senior Technical Account Manager

Gambit Security; New York (NY); On-site; USD 230,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Work-from-home stipend

Collaborative coworkers

Job summary

Gambit Security is seeking a Senior Technical Account Manager to own a book of 9 to 15 enterprise accounts end to end, from kickoff through renewal. You will ensure customers achieve true resilience, demonstrate value to boards and regulators, and renew and expand.

You’ll handle multi-cloud estates, regulated customers, and executive conversations, mentoring newer TAMs while improving playbooks. You will onboard, advise on posture, build evidence for audits, lead quarterly reviews, and manage

Qualifications

• 7+ years in technical account management with direct ownership of enterprise accounts.
• Deep cloud knowledge and hands-on DR/backup experience with real environments.
• Experience supporting audits or compliance reviews with controls mapping.
• Comfort querying APIs, working with JSON, and building analyses independently.
• Track record of retention and expansion across a book of enterprise accounts.
• Credible in front of CISOs and infrastructure leaders without leadership support.
• Mentoring or reviewing peers and driving improvements adopted by the team.
• Up to 20% travel and four years of college-level technical coursework or equivalent.

Responsibilities

• Onboarding: confirm success criteria, drive implementation, validate mapping and RTO/RPO with the customer.
• Posture advisory: translate findings into remediation plans tied to business impact and risk.
• Compliance evidence: build control-level evidence for audits and regulators across multiple standards.
• Executive reviews: own quarterly business reviews and produce posture assessments.
• Escalations and renewal risk: manage end-to-end escalations and renewal readiness.
• Team and product: mentor TAMs and represent customers to Product and R&D with evidence-backed demand.

Skills

Account management

Executive communication

Mentoring others

Travel readiness

AI tooling familiarity

Data analysis

Education

4-year technical degree or equivalent

Tools

APIs

JSON

AI tooling

Job description

About Us

Gambit is the AI-native resilience platform that ensures digital continuity never expires. It unifies governance across cloud, backups, security tools, and IaC, mapping applications, identifying gaps, and validating recovery paths in real time. Gambit turns resilience assumptions into business certainty before an incident ever occurs.

About Us

Gambit is the AI-native resilience platform that ensures digital continuity never expires. It unifies governance across cloud, backups, security tools, and IaC, mapping applications, identifying gaps, and validating recovery paths in real time. Gambit turns resilience assumptions into business certainty before an incident ever occurs.

The Opportunity

As a Senior Technical Account Manager, you own a book of roughly 9 to 15 enterprise accounts end to end, from kickoff through renewal, and you do it independently: your work does not get reviewed before it reaches a customer. You make sure each customer actually gets more resilient with Gambit, can prove it to their board and regulators, and renews and grows.

The difference from the level below is judgment. You handle multi-cloud estates, regulated customers, difficult executive conversations, and ambiguous findings without a safety net, and you mentor newer TAMs while making the team's playbooks better. You do not carry a quota; you carry retention, adoption, posture improvement, and the trust of the accounts you own.

About The Role

• Onboarding. Confirm success criteria in writing, drive the implementation plan, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer.
• Posture advisory. Translate Gambit findings into prioritized remediation plans tied to business impact, engineering effort, and risk retired, and advise on backup policy, immutability, isolation, and clean recovery paths.
• Compliance evidence. Build control-level evidence packages for internal audit, external auditors, and regulators across DORA, NIS2, SOX, SOC 2, ISO 27001, and NIST.
• Executive reviews. Own the quarterly business review with executive sponsors, and produce posture assessments and cost-of-remediation analyses verified against real data.
• Escalations and renewal risk. Own escalations end to end, including severity-one events; maintain a risk register and renewal readiness assessment for every account; and hand expansion signals to the Account Executive with the technical justification already built.
• Team and product. Mentor newer TAMs, improve the team's playbooks and templates, and represent customers to Product and R&D with evidence-backed demand.

Requirements

• 7+ years in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery, with at least 3 years owning enterprise accounts directly.
• Deep working knowledge of at least one major cloud, with hands-on experience across backup and disaster recovery: retention, immutability and WORM, replication, restore point hygiene, and RTO and RPO planning, applied to real enterprise environments rather than in theory.
• Experience supporting an enterprise customer through an audit or compliance review, producing evidence mapped to controls under at least one of DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST, plus a working understanding of infrastructure as code and how drift happens in practice.
• Comfortable querying APIs, working with JSON, and building your own analyses without waiting on someone else, with growing use of AI tooling to speed up customer-facing work.
• A track record of retention and expansion across a book of enterprise accounts, including at least one at-risk account you stabilized.
• Credible in front of CISOs and infrastructure leaders without support from leadership, with executive-facing deliverables you personally built.
• Experience mentoring or reviewing the work of peers, and contributing improvements that others on your team adopted.
• Comfort operating without established process, four years of college-level courses in a technical field or equivalent practical experience, and openness to up to 20% travel.

NICE TO HAVE

• Experience at a cyber resilience, backup and recovery, data protection, CSPM, or observability vendor, or with platforms such as Veeam, Rubrik, Cohesity, or Commvault
• Prior hands-on experience as a cloud, infrastructure, SRE, or security engineer
• Experience working with agentic AI tooling or MCP-based integrations in a customer-facing context

Benefits - Why Gambit?

At Gambit, we believe great work starts with great people — and we’re building a team of smart, driven, genuinely great co-workers who enjoy doing big things together.

Here’s what you can expect when you join us:

• OTE ranging from $230,000 - $260,000 (80/20 split)
• Competitive medical, dental, and vision insurance
• A $350 work-from-home stipend to create a setup that helps you do your best work
• Work alongside smart, supportive, and collaborative co-workers who are excited to build something meaningful together

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location.

EEO

Gambit Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.