Staff SRE: Live Playout & Cloud Reliability Leader

NBCUniversal; Stamford (CT); Hybrid; USD 145,000 - 175,000; Full time

Job summary

NBCUniversal is seeking a Staff Site Reliability Engineer (Playout) to drive reliability for live linear playout systems across NBCUniversal channels. The role leads a team of SREs, defines service levels, and shapes resiliency strategy in a fast-paced environment.

You will own incident response, capacity planning, automation, and monitoring with Grafana dashboards, ensuring predictable performance and availability for cloud-based playout services.

Qualifications

• Bachelor's degree in computer science or related field.
• 8+ years hands-on engineering in broadcast playout environments (e.g., Snell, Harris, Imagine, Amagi).
• Willingness to on-call 24/7 for escalations.
• Experience with monitoring/logging tools (Splunk, Grafana).
• Experience with streaming protocols and codecs (TS, HEVC, H.264, HLS, CMAF, SCTE-35/224, ESAM, SRT/RIST).
• Experience with IP networking and cloud-based networks (AWS).
• Docker & Kubernetes experience; excellent communicator; automation-first mindset.

Responsibilities

• Team lead for SRE engineers on the playout engineering team.
• Define and manage reliability targets (SLIs/SLOs) and readiness criteria.
• Drive incident response; lead major incident management and post-incident reviews.
• Collaborate with engineering, product, and operations to improve reliability via capacity planning and tuning.
• Provide runbooks and architecture support for reviews and planning.
• Lead automation efforts to reduce toil and improve MTTR.
• Provide L1/L2 on-call support for playout infrastructure as needed.
• Create monitoring dashboards and alerts using Grafana, Slack, and ServiceNow.

Skills

SRE

Broadcast playout

AWS

Docker

Kubernetes

Grafana

Splunk

On-call 24/7

SLIs/SLOs

Automation

Education

Bachelor's degree in computer science

Tools

Snell

Harris

Imagine

Amagi

Job description

NBCUniversal is seeking a Staff Site Reliability Engineer (Playout) to drive reliability for live linear playout systems across NBCUniversal channels. The role leads a team of SREs, defines service levels, and shapes resiliency strategy in a fast-paced environment.

You will own incident response, capacity planning, automation, and monitoring with Grafana dashboards, ensuring predictable performance and availability for cloud-based playout services.