Staff SRE: Customer Reliability & Incident Expert

Mode Analytics; Mountain View (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional growth opportunities

Collaborative work environment

Job summary

ThoughtSpot is hiring a Site Reliability Engineer to join the SRE team in Mountain View. You will own cloud and on‑prem deployments, monitor health, respond to incidents, and collaborate with engineering to improve debuggability and availability.

You will apply AI/ML techniques for predictive maintenance, automate tasks, and communicate clearly with customers and internal stakeholders. In-office 3+ days weekly; competitive salary and benefits.

Qualifications

• Proven experience troubleshooting complex Linux systems and managing virtualization and cloud platforms (VMware, AWS, Azure, GCP).
• Hands-on experience with monitoring tools such as Grafana, Prometheus, Datadog, or Splunk.
• Demonstrated experience leveraging AI/ML to address SRE challenges — including AIOps, predictive maintenance, and intelligent automation.
• Prior experience in enterprise customer support, including on-call rotations and incident management, with the ability to lead root cause analyses.
• Strong problem-solving and algorithmic thinking with a solid understanding of system internals.
• Excellent verbal and written communication skills and the ability to work independently in fast-paced environments.
• Familiarity with scripting and programming languages such as Python, Go, Bash, or Java.

Responsibilities

• Act as primary contact for customer-facing technical issues related to our SaaS platform, including data connectivity and integration challenges.
• Understand ThoughtSpot users' challenges and offer tailored solutions.
• Provide timely updates and drive issues to resolution via tickets and calls.
• Translate complex technical issues into clear updates for technical and non-technical stakeholders.
• Create and maintain knowledge-base articles to empower self-service.
• Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using Grafana, Prometheus, Datadog, and Splunk.
• Monitor system health and performance through metrics, logs, and dashboards to detect and prevent issues proactively.
• Implement AI/ML-driven observability to enhance service reliability and reduce MTTR.
• Develop automation and best practices to streamline operations and strengthen system reliability.
• Participate in on-call rotations, lead incident reviews, and conduct thorough root cause analyses to drive continuous improvement.

Skills

Linux troubleshooting

VMware / virtualization

Cloud platforms (AWS, Azure, GCP)

Monitoring with Grafana/Prometheus/Dat

AI/ML for observability

On-call Incident management

Scripting: Python/Go/Bash/Java

Communication

Education

B.S. in Computer Science or equivalent

Tools

Grafana

Prometheus

Datadog

Splunk

VMware

AWS

Azure

GCP

Job description

ThoughtSpot is hiring a Site Reliability Engineer to join the SRE team in Mountain View. You will own cloud and on‑prem deployments, monitor health, respond to incidents, and collaborate with engineering to improve debuggability and availability.

You will apply AI/ML techniques for predictive maintenance, automate tasks, and communicate clearly with customers and internal stakeholders. In-office 3+ days weekly; competitive salary and benefits.