Staff Software Engineer, Onsite Customer Growth

United States Digital Space LLC; New York (NY); Hybrid; USD 205,000 - 275,000; Full time

Benefits offered by this job

Health & wellness

Equity

Hybrid work

Job summary

the company is seeking a Staff Software Engineer to act as a technical anchor for the Onsite Growth platform in a hybrid New York-based role. You will own architecture, lead cross-functional strategy with product, ML and data science, and drive durable decisions across teams.

You will build scalable services, enhance observability and performance, and mentor other engineers to elevate the team's work. The role offers equity and a path to impact at scale.

Qualifications

• 8+ years of professional software engineering experience.

Responsibilities

• Define and own the technical architecture for the Onsite Growth platform.
• Lead cross-functional technical strategy with product, design, ML and data science teams.
• Identify and address systemic engineering risks before blockers to business.
• Build scalable backend services, APIs, and user-facing capabilities for onsite growth.
• Improve observability, resiliency, and performance at scale.
• Mentor and develop other engineers through feedback and growth.
• Contribute to engineering culture with principled technical leadership.

Skills

8+ years exp

Staff-level impact

Java/TypeScript

Distributed systems

Technical communication

AWS/Docker/Kubernetes

Mentorship

Collaboration

Tools

AWS

Docker

Kubernetes

Relational DBs

Caching

Queues

Streaming

Job description

the company® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the#1provider in SMS Marketing by G2, the company partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, the company’s team has been consistently recognized for its performance and culture. We’re proud to be included inDeloitte’s Fast 500(four years running!),LinkedIn’s Top Startups,Forbes’ Cloud 100 (five years running!),Inc.’s Best Workplaces, and theHuman Rights Campaign Foundation's Corporate Equality Index!

About the Role

The Onsite Customer Growth team develops features that help the company's customers grow through personalized experiences built directly on their websites. We focus on increasing list growth through investments in creative capabilities, experimentation, and AI-driven optimization. Our team builds the systems and product experiences that power onsite engagement for millions of users and help brands convert more visitors into subscribers and customers.

We're looking for a Staff Software Engineer to serve as a technical anchor for the team, shaping not just what we build, but how we build it. This is a role for someone who thinks in systems across multiple teams, drives durable architectural decisions, and accelerates the people around them as much as the product itself. You'll own the most complex, cross-cutting technical challenges in our onsite growth platform and define the technical strategy as the team scales.

This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.

What You'll Accomplish

• Define and own the technical architecture for the company's Onsite Growth platform, setting direction for services, APIs, and shared infrastructure that multiple teams depend on

• Lead cross-functional technical strategy in partnership with product, design, ML, and data science teams, driving the most complex, ambiguous problems from alignment to production

• Identify and address systemic engineering risks (reliability gaps, scalability ceilings, and architectural debt) before they become blockers to the business

• Build scalable backend services, APIs, and user-facing product capabilities that power onsite growth at the company's scale

• Improve system observability, resiliency, and performance to ensure onsite experiences remain fast, reliable, and effective at scale

• Mentor and develop other engineers, giving technical feedback, sponsoring growth, and helping the team level up as a whole

• Contribute to a strong engineering culture through principled technical leadership and a consistent focus on customer impact

Your Expertise

• 8+ years of professional software engineering experience, with a track record of leading complex systems at scale

• Demonstrated staff-level impact: you've driven architectural decisions that shaped an entire product area or platform, not just a single feature

• Deep proficiency in at least one modern programming language such as Java or TypeScript

• Experience designing distributed systems, APIs, and microservices, and a solid understanding of reliability, scalability, and performance

• Strong technical communication: you’ve written crisp RFCs, led productive design reviews, and made complex tradeoffs legible to non-engineers

• Experience with cloud infrastructure and modern developer tooling (AWS, Docker, Kubernetes, relational databases, caching, queues, streaming)

• A history of developing other engineers through mentorship, code review, and raising the standard of work around you

• Curiosity, strong collaboration skills, and a genuine passion for building products that drive meaningful customer growth

You'll get competitiveperks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $205,000 - $275,000 annually+ equity + benefits

• Our salary ranges are determined by role, level and location

By applying for this position, your data will be processed as per the company's Privacy Policy.the company Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner- Take responsibility for the company’s success

Learn more about AWAKE, the company’s collective of employee resource groups.

At the company, we know that our Company's strength lies in the diversity of our employees. the company is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. the company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.