Staff Software Engineer, GenAI Chatbots

Robinhood; Menlo Park (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Staff Software Engineer in the Customer Care group, where you'll shape the future of customer experience through innovative generative AI technologies. Collaborate with AI/ML teams to create cutting-edge chatbot solutions that enhance customer interactions. This role offers a unique opportunity to influence AI strategies at the highest levels, ensuring that millions receive timely and empathetic support. If you have a passion for AI and a knack for solving complex problems, this position is an exciting chance to lead key initiatives in a dynamic environment.

Benefits

100% paid health insurance for employees

90% coverage for dependents

Annual lifestyle wallet

Lifetime fertility benefits

Dedicated mental health support

Generous time off

Catered meals

Fully stocked kitchens

Geo-specific commuter benefits

Qualifications

• 8+ years of software engineering experience with a focus on AI/ML and chatbot development.
• Strong problem-solving skills and ability to tackle complex challenges.

Responsibilities

• Architect and maintain scalable generative AI solutions for customer care.
• Lead the ideation and prototyping of new AI features and improvements.

Skills

Chatbot Development

Generative AI

Natural Language Processing

Machine Learning

Cross-functional Collaboration

Problem-Solving Skills

Leadership

AI Technologies

Education

Bachelor's Degree in Computer Science or related field

Master's Degree in AI/ML (preferred)

Tools

AI Models

Testing and Monitoring Tools

Job description

About the team + role

As a Staff Software Engineer in Customer Care group, you’ll play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies. You’ll partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers. Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale.

You will have the opportunity to be at the forefront of AI innovation at Robinhood. Your work will directly influence the way millions of people interact with our platform, ensuring they have access to timely, accurate, and empathetic support. If you are passionate about generative AI, eager to solve complex problems, and excited by the prospect of leading key initiatives within a fast-paced and evolving company, this role is perfect for you.

What You’ll Do

• Design, Develop, and Deploy: Architect, build, and maintain scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing and machine learning.
• Collaborate Across Teams: Work alongside the AI team, machine learning platform, product managers, and CX teams to ensure our solutions are integrated seamlessly and align with company goals. You will have direct interaction with senior leadership, allowing you to influence the company’s AI technical strategy at the highest levels.
• Innovate and Experiment: Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots.
• Mentor and Lead: Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team.
• Ensure Quality and Compliance: Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards.

What You’ll Bring

• Technical Expertise: Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML and natural language processing.
• Cross-functional Collaboration: Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects.
• Leadership: Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment.
• Industry Knowledge: A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage.
• Passion for Innovation: A deep interest in the latest AI technologies and a drive to push the boundaries of what’s possible in the customer care domain.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits