Staff Software Engineer - Experimentation

Headway.co; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Headway is building a new mental healthcare system, enabling therapists and patients to access care more affordably. We are seeking a Staff Software Engineer to own how Headway runs experiments and drive data-driven product decisions across our platform.

You will collaborate with multiple teams to run hundreds of experiments affecting patient search, provider onboarding, and AI products, shaping the future of care delivery while maintaining velocity and quality.

Tools

Python 3

TypeScript

FastAPI

SQLAlchemy

React

Remix

LaunchDarkly

Statsig

dbt

Snowflake

Postgres

Redis

AWS

Fargate

ECS

S3

Cloudflare

Spark

Kafka

Datadog

PagerDuty

Sentry

Github

Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About engineering at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).

Principles that guide us:

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries Frameworks: FastAPI, SQLAlchemy, React, Remix
• Experimentation Analytics: LaunchDarkly, Statsig, dbt, Snowflake
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, and more), Cloudflare, Spark and Kafka
• Monitoring: Datadog, PagerDuty, Sentry
• Version Control: Github

About the role

We are looking for a Staff Software Engineer to own how Headway runs experiments. "Ship small, learn fast" is the second principle on the list above, and experimentation is how we actually do it: eleven teams have run hundreds of experiments deciding how patients find a therapist, how quickly new providers get up and running, whether our AI products are working, and how we collect the clinical outcomes data