Staff Software Engineer, Backend - Platform (Core AI Automation)

Coinbase, Inc.; United States; Hybrid; USD 218,000 - 257,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Health benefits

401(k)

Job summary

Coinbase, Inc. is seeking a Staff Software Engineer on the Core Automation team to architect and build Agentic AI systems that transform customer support and compliance automation at scale.

You’ll own the technical direction for production AI, design APIs and orchestration, and mentor engineers on production‑readiness. This remote‑first role emphasizes collaboration across functions, with quarterly in‑person surges as needed to push the boundary of automation.

Qualifications

• 8+ years in software engineering with distributed systems experience.
• Proven track record shipping production AI/ML apps with LLMs.
• Experience designing APIs, orchestration, and evaluation for agentic AI.
• Experience in customer support automation, compliance, or financial crimes domains.
• Able to ensure reliable outputs with guardrails and minimal hallucination.

Responsibilities

• Architect and build Agentic AI systems powering Coinbase’s automation.
• Design APIs and measurement frameworks for grounded AI agents.
• Lead technical direction for distributed AI automation with roadmaps.
• Build reusable primitives and orchestration to scale AI across domains.
• Mentor engineers on AI system design, coding standards, production readiness.

Skills

Distributed systems

AI/ML production

LLM integration

APIs & orchestration

Responsible AI

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for “good enough,” you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Staff Software Engineer on the Core Automation team within the Platform group, you’ll architect and build the Agentic AI systems that are transforming how Coinbase operates. This team is reimagining customer support and compliance processes for a fully AI‑driven world, designing intelligent agents, orchestration frameworks, and measurement systems that deliver delightful customer experiences at scale. You’ll own the technical direction for production AI systems, working across cross-functional teams to bring this vision to reality while building primitives that scale automation across the company.

What you’ll do:

• Architect and build Agentic AI systems that power Coinbase’s customer support and compliance automation, from intelligent agents through orchestration and guardrails
• Design foundational APIs and measurement frameworks that ensure AI agents are grounded, relevant, and reliably deliver customer delight with minimal hallucination
• Lead technical direction for distributed systems underpinning AI automation, defining architecture patterns and strategic roadmaps in partnership with engineering leadership
• Build reusable primitives and orchestration solutions that enable AI‑powered automation to scale across multiple domains beyond the initial customer support and compliance focus
• Mentor engineers on AI system design techniques, coding standards, and production‑readiness practices for LLM‑based applications

Required skills and experience:

• 8+ years in software engineering with demonstrated experience architecting distributed systems and shipping production AI/ML applications
• Proven track record getting LLM‑based applications to production, including measuring and improving grounding, reducing hallucinations, and building guardrails for reliability
• Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale
• Experience in customer support automation, compliance, or financial crimes domains with an understanding of the unique reliability and correctness requirements these areas demand
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$218,025—$256,500 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.