Staff Site Reliability Engineer, Telecom & SMS

EZ Texting; United States; Remote; USD 116,000 - 195,000; Full time

Job summary

Join a forward-thinking company as a Staff Site Reliability Engineer specializing in Telecom and SMS. In this pivotal role, you will lead the design and implementation of robust reliability strategies for SMS infrastructure, ensuring seamless customer solutions. Collaborate across teams to optimize performance and drive enterprise goals. With a commitment to innovation and excellence, this position offers the chance to make a significant impact in a best-in-class remote work environment. If you are passionate about telecom engineering and messaging, this is the opportunity for you!

Benefits

100% Employee Sponsored Medical, Dental, Vision Coverage

Stock Options

401k Plan Options

Unlimited PTO

Home Office Stipend

Remote Flex Stipend

Cell-Phone/Internet Stipend

Qualifications

• 10+ years of experience in telecom and SMS infrastructure.
• Strong knowledge of SIP and SMS technologies & protocols.
• Experience operating in a remote environment.

Responsibilities

• Lead design and implementation of reliability strategies for SMS infrastructure.
• Serve as the technical point of contact between EZ Texting and telecom providers.
• Conduct performance analysis and monitoring of telecom and messaging infrastructure.

Skills

Telecom and SMS Infrastructure

Software Engineering

Web Applications

Command Line Proficiency

Spring Boot

Cloud Environments (GCP, AWS, Azure)

Performance Tuning

REST APIs

Monitoring Tools (sngrep, wireshark)

Docker

GitLab/GitHub

CI/CD Tools (Jenkins, Ansible, Terraform)

Opensips, Asterisk, Kannel

Analytical Skills

Project Management

Tools

sngrep

wireshark

nginx

tomcat

linux

haproxy

k8s

mysql

elasticsearch

docker

gitlab

github

jenkins

ansible

terraform

Job description

Staff Site Reliability Engineer, Telecom & SMS

Who We Are

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join our team!

Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, and DC . At this time, we are not able to consider candidates outside of these states.

Role Overview :

As the Staff SRE for Telecom & SMS Infrastructure, you will be responsible for system operations, creating scalable and durable maintenance best practices, developing future-looking architectural optimization strategies, and supporting the success of the team to drive substantial value and business outcomes. You will be accountable for supporting the strategic carrier relationships to drive enterprise goals forward. You will proactively collaborate internally with Engineering, Product, Carrier, and Support teams to enable seamless customer solutions.

Primary Responsibilities :

• Lead the design and implementation of reliability strategies for SMS infrastructure, focusing on automation, monitoring, and performance tuning
• Serve as the technical point of contact between EZ Texting and the telecom providers and aggregators
• Serve as an expert in SIP and SMS technologies & protocols, guiding best practices and performance optimization.
• Proactively analyze, monitor, and report on messaging operations performance, assessing reliability and maintainability
• Respond to customer escalations for our voice and messaging products
• Set up a plan to scale telecom engineering knowledge towards a durable and sustainable framework
• Act as the telecom technical advisor for the Carrier, Product, and Engineering teams and leadership in support of the organization’s strategic direction
• Conduct performance analysis and monitoring of telecom and messaging infrastructure, identifying and addressing bottlenecks for optimal service delivery.
• Develop and enforce service-level objectives (SLOs) to measure and improve service reliability.
• Help foster and reinforce a culture of inclusion, innovation, and excellence

Required Skills :

• 10+ years engineering experience with telecom and sms infrastructure
• 10+ years of software engineering experience
• Experience working with web applications and service-oriented architectures
• Not afraid of a command line
• Knowledge of Spring Boot
• Experience with software development
• Deep understanding of REST
• Experience working in a cloud environment (GCP, AWS, Azure)
• Experience working with Interconnects, NAT, VPN WAFs
• Experience with sngrep, wireshark,nginx, tomcat, linux, haproxy, k8s, mysql, elasticsearch
• Experience with docker, gitlab, github, jenkins, ansible, terraform
• Deep knowledge of Opensips, Asterisk, and Kannel
• Deep understanding of the SMS and MMS protocols
• Deep understanding of SNMP, SIP, RTP (telco/sms specific)
• Deep experience dealing with customers and troubleshooting/diagnosing SMS, MMS, and VOIP
• Understanding of the fraud landscape in telecom and messaging
• Know what these mean: DLR, MO, MT, MM4, MM7, AGI, AMI
• Building asterisk, kannel, opensips from source
• Asterisk performance tuning for big traffic spikes (elections)
• Familiarity with DevOps principles and practices
• Familiarity with SRE
• Demonstrated ability to troubleshoot complex system issues, utilizing a systematic, detail-oriented approach.
• Experience operating in a remote environment
• Planning, organization, project management
• Strong analytical skills, with the capability to analyze system data and metrics to drive improvements.
• Collaborative and positive mindset to work as part of a cross-functional team, including the ability to share information
• Effectively and drive clarity in times of ambiguity and extreme complexity

Nice to have :

• Experience writing Java code
• Experience with Datadog
• Experience with Atlassian cloud (Jira & Confluence) and Google Workspace

This role demands a hands-on, results-oriented professional committed to upholding the highest standards of system reliability and performance for our SMS and Voice services. At a Staff level, people will bring you ambiguous problems without solutions. Your job is to dive deep to figure out solutions and present options and tradeoffs. If you have a passion for telecom engineering & messaging and a drive to innovate, we invite you to apply.

What We Offer

Compensation : This role is eligible for equity and the benefits & perks listed below. Depending on your location, the starting cash compensation range, inclusive of Base Salary + Variable Target, vs base salary only is:

Tier 1 (Bay Area, NYC, SEA): $149,000 - $195,000

Tier 4 (Other): $116,000 - $164,000

Our compensation market ranges are determined by role, level, and location. The range provided reflects the target cash compensation for new hires in major metropolitan areas. Actual compensation will vary based on the candidate’s specific location, skills, experience, and capabilities, as well as internal benchmarking.

Benefits & Perks : EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, Vision Coverage
• Stock Options
• Pre-Tax Benefits, Fertility Benefits, and more
• 401k Plan Options
• Unlimited PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend
• Remote Flex Stipend
• Cell-Phone/Internet Stipend

And More!!!

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.