Staff Site Reliability Engineer – Cloud Reliability Leader

ServiceNow; Minneapolis (MN); Hybrid; USD 132,000 - 230,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Employee stock purchase plan

Matching donations

Flexible time away

Family leave programs

Job summary

Veza is seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives, architect scalable cloud and on‑prem solutions, and push innovation across the organization. You’ll navigate complex technical challenges independently and deliver results under tight deadlines in a fast‑paced environment, collaborating with teams that helped shape Google, Okta, AWS, and Snowflake.

You will partner with Engineering, Product, and Customer Success to align reliability goals

Qualifications

• BS degree in Computer Science or related field (or equivalent practical experience).
• 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation.
• Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
• Strong experience with GitOps model, distributed version control, and CI/CD pipelines.
• Proficiency with monitoring tools (Prometheus, Grafana, DataDog).
• Strong programming/scripting skills (Python, Go, Bash) for automation.
• Deep understanding of distributed systems, microservices, and reliability patterns.
• Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle.

Responsibilities

• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy.
• Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines.
• Architect and deploy solutions for Cloud Prem and SaaS customers at scale.
• Drive technical innovation and establish SRE best practices across the organization.
• Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
• Develop automation solutions to streamline operations and reduce manual workload.
• Participate in on-call rotation and ensure effective incident handoff and documentation.
• Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives.
• Communicate complex technical concepts effectively to technical and non-technical audiences, including executives.
• Influence technical decisions across teams through thought leadership and demonstrated expertise.
• Build consensus and drive adoption of new tools, processes, and architectural patterns.
• Provide tier 2/3 technical support to enterprise customers for complex troubleshooting.
• Work directly with customer technical teams to resolve deployment, configuration, and integration challenges.
• Conduct technical onboarding and provide expert guidance on platform architecture and best practices.
• Create customer-facing documentation, troubleshooting guides, and run-books.
• Lead customer calls and technical discussions as a trusted advisor.
• Mentor SRE and engineering team members, elevating technical capabilities.
• Foster a culture of reliability, operational excellence, and continuous improvement.

Skills

Leadership

Communication

Mentoring

Ambiguity tolerance

Ownership

Education

BS degree in Computer Science or related field

Equivalent practical experience

Tools

AWS

Kubernetes

Helm

Linux

Terraform

GitOps

CI/CD

Prometheus

Grafana

DataDog

Python

Go

Bash

Bazel

CueLang

Compliance frameworks

Job description

Veza is seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives, architect scalable cloud and on‑prem solutions, and push innovation across the organization. You’ll navigate complex technical challenges independently and deliver results under tight deadlines in a fast‑paced environment, collaborating with teams that helped shape Google, Okta, AWS, and Snowflake.

You will partner with Engineering, Product, and Customer Success to align reliability goals