Staff Site Reliability Engineer

Attentive; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health & wellness

Equity

Job summary

Attentive is seeking a Staff Engineer to join the Platform Infrastructure team, delivering a fast, reliable platform handling billions of events daily. You will design scalable systems, mentor engineers, and influence technical roadmaps as you partner with AI/ML, Data, Platform, and Product groups.

The role emphasizes reducing cost, improving observability, and driving reliability through SLIs/SLOs while collaborating in a high-impact, high-growth environment.

Qualifications

• 7+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role.
• Strategic visionary with ability to plan beyond immediate problems.
• Proficient problem-solver with coding ability in at least one language (e.g., Go, Python, Java, TS).
• Track record of delivering medium to large-scale projects improving reliability and scalability.
• Deep understanding of production reliability concepts (SLIs/SLOs/incidents).
• Strong verbal and written communication across technical and non-technical teams.

Responsibilities

• Design and deliver high-impact solutions to improve reliability, observability, traceability, and incident management while ensuring scalable platforms.
• Lead cross-team initiatives and drive strategic projects with technical leadership.
• Partner with AI/ML, Data, Platform, Product teams to build best-in-class services.
• Set and enforce production standards, processes, and tooling for operational excellence.
• Champion reliability goals by applying SLIs, SLOs, and other metrics across the org.
• Mentor team members and foster growth of future engineering leaders.
• Drive continuous improvement by introducing innovative ideas and challenging the status quo.

Skills

Production Engineering

Backend Engineering

SRE

DevOps

Strategic thinking

Problem solving

Strong communication

Reliability engineering

Leadership

Job description

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture.

As part of the Infrastructure and Platform organization, the Production Engineering Team is focused on delivering a fast and reliable platform that empowers Attentive engineers to deliver solutions quickly and safely. We build scalable systems that automate routine tasks so we can focus on other impactful efforts. Reliability, scalability, and security are our areas of expertise. We focus on release, observability, and cost optimization. Our mission is to create robust platforms and tools that allow stakeholders to concentrate on delivering exceptional products.

As a Staff Engineer, you will take a strategic role in designing and implementing solutions that enhance the reliability and scalability of our systems, while mentoring others and influencing technical roadmaps across the organization.

What You’ll Accomplish

• Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively
• Lead Strategic Initiatives: Take ownership of cross-team collaborations and drive impactful projects by providing technical leadership and guidance
• Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services
• Partner with engineers from AI/ML, Data, Platform, Product, and other groups to deliver best-in-class services
• Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence
• Champion Reliability Goals: Advocate for and implement SLIs, SLOs, and other reliability-focused metrics across the engineering organization
• Mentorship and Knowledge Sharing: Guide and mentor team members, fostering technical growth and helping to develop the next generation of engineering leaders
• Innovate and Inspire: Drive continuous improvement by bringing creative ideas and challenging the status quo

Your Expertise

• 7+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role
• Strategic visionary: Your strong technical background enables you to look beyond solving the immediate problem, planning for the future.
• Proficient Problem-Solver: Strong coding ability in at least one language (e.g., Golang, Python, Java, Typescript) with the capability to solve complex issues through code
• Track Record of Success: Demonstrated experience delivering medium to large-scale projects that drive meaningful improvements in platform reliability and scalability
• Reliability Expertise: Deep understanding of production reliability concepts, including SLIs, SLOs, and incident management
• Strong Communicator: Excellent verbal and written communication skills with the ability to influence and collaborate across technical and non-technical teams
• Fast-Paced Experience: Familiarity with working in dynamic, reliability-focused production environments (preferred)

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $180,000 - $240,000 annually+ equity + benefits
• Our salary ranges are determined by role, level and location

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.