Staff Site Reliability Engineer

Paymentology; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Paymentology is building the future of payments with a diverse, global engineering team. We’re seeking a Staff Site Reliability Engineer to own reliability across services, automation, and cloud infrastructure, primarily covering LATAM time zones.

You will collaborate with product engineers to improve service health, participate in on-call duties, and drive durable reliability improvements through automation and best practices across our global payments platform.

Qualifications

• 3+ years in Site Reliability Engineering or similar role.
• Strong understanding of cloud networking, distributed systems, and service architecture.
• Experience writing production code in Python, Go, Java, Kotlin, or Scala.
• Hands-on with AWS, Docker, GitHub Actions, Terraform, and Kubernetes (ECS/EKS).
• Experience with observability, CI/CD, production automation, and infrastructure as code.
• Understanding of AWS IAM and Active Directory security.
• Ability to apply SLIs, SLOs, and SLAs to assess health.
• Desire to learn, grow, and collaborate with a thoughtful team.
• A related degree or equivalent professional experience.

Responsibilities

• Design, build and operate reliable software, cloud infrastructure, and reusable automation.
• Own reliability improvements end-to-end from investigation through delivery.
• Identify recurring operational problems and deliver durable solutions for reliability and performance.
• Contribute to design and code reviews, raising reliability and security risks early.
• Improve metrics, logs, traces, alerts, deployment safeguards, and recovery automation.
• Partner with product engineering teams to improve service health and self-service capabilities.
• Participate in 24/7 on-call rotation for business-critical services and lead incident responses.
• Lead or contribute to incident reviews and follow-ups to reduce impact.
• Share knowledge and mentor engineers in reliability practices.
• Automate client onboarding, deployments, and disaster recovery execution.

Skills

Site Reliability

Cloud networking

Python/Go/Java

AWS & Kubernetes

Observability/CI/CD

IAM & security

SLIs/SLOs/SLAs

Troubleshooting

Learning/ collaboration

Education

CS/IT degree or equivalent experience

Tools

AWS

Docker

GitHub Actions

Terraform

Kubernetes (ECS/EKS)

Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology , we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

Our Engineering culture values autonomy, excellence, ownership, and curiosity. We encourage engineers to lead solutions end-to-end, mentor others, and continuously improve how we build and operate software. If you’re excited by solving complex global payments challenges and enjoy working with smart, kind, mission-driven people, this is the place for you.

What you get to do

We’re looking for a Staff Site Reliability Engineer based in the LATAM region to build and operate the software, automation, and infrastructure that keep our global payments services reliable, scalable, observable, and resilient. You’ll own complex reliability improvements in your domain, guide product teams, and turn production experience into lasting engineering improvements.

• Design, build, and operate reliable software, cloud infrastructure, and reusable automation.

• Own reliability improvements end-to-end, from investigation and design through delivery and follow-up.

• Identify recurring operational problems and deliver durable solutions that improve reliability, scalability, and performance.

• Contribute to design and code reviews, raising reliability, security, and operability risks early.

• Improve metrics, logs, traces, alerts, deployment safeguards, and recovery automation.

• Partner with product engineering teams to improve service health and adopt safe self-service capabilities.

• Participate in the 24/7 on-call rotation for business-critical services and lead technical response in your area.

• Lead or contribute to incident reviews and complete follow-up actions that reduce recurrence and impact.

• Share knowledge, improve runbooks, and mentor engineers in reliability practices.

• Automate client onboarding, deployments, and disaster recovery execution

Requirements: Experience

• 3+ years of experience in Site Reliability Engineering or a closely related role.

• Strong understanding of cloud networking, distributed systems, and service architecture.

• Experience writing tested, maintainable production code in Python, Go, Java, Kotlin, Scala, or a comparable language.

• Hands-on experience with AWS, Docker, GitHub Actions, Terraform, and Kubernetes, ECS, or EKS.

• Experience with observability, CI/CD, production automation, and infrastructure as code.

• Understanding of cloud security and identity management, including AWS IAM and Active Directory.

• Experience applying SLIs, SLOs, and SLAs to assess service health and guide engineering priorities.

• Ability to troubleshoot complex systems and turn operational problems into maintainable software or automation.

• A degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

• Most importantly, a desire to learn, grow, and collaborate with a thoughtful engineering team.

What you can look forward to

• Remote role with a distributed team across multiple time zones but you will be covering LATAM primarily.

• Work closely with engineering teams on services that support global payments.

• Meaningful ownership of reliability improvements from discovery through production.

• Support for your ongoing career growth and development.

• A diverse, collaborative, mission-driven engineering culture.

At Paymentology , we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.
This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.