Staff Services Assistant

Merced County, CA; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Merced County in California seeks a paraprofessional to provide administrative and computerized support within a county department. The role requires strong PC skills and the ability to handle confidential information.

You will assist with data collection, reporting, and the development of programs; you will train staff and help implement policies while engaging with the public and government officials. High attention to detail and the ability to manage multiple tasks are essential.

Qualifications

• Associate degree in arts or sciences with courses in computer terminals or PC use and data processing.
• One year of paraprofessional/technical experience with extensive public contact.
• Two years of clerical work with PC/data processing experience and strong public interaction.

Responsibilities

• Provide para-professional and computerized support to a department.
• Provide information to the public and department employees about policies and regulations.
• Assist with coordination of projects with local, state, and federal officials.

Skills

Communication skills

Data analysis

Public service mindset

Education

Associate degree (AA/AS) in arts or sciences

Business/public administration coursework

Tools

Spreadsheet software

Database software

Computer terminals/PCs

Job description

Duties may include, but are not limited to, the following:

• The primary functional responsibility is to provide para-professional and computerized support to a Department.
• Provides information to the general public and employees of Departments concerning established practices, policies and regulations.
• May assist with the coordination/implementation of projects/activities with local, State, Federal, and Public officials.
• Provides technical assistance and training and assists with evaluation and implementation of policies, programs, and projects.
• Formulating any retrievable data and developing reports using computer terminals or personal computers, spread sheet and data base or specialized software in addition to the maintenance of reports, project activity plans and all other programs needing computer support and data reporting capability.
• May supervise other staff, represent the department and make presentations on specific department programs.

Education

Equivalent to graduation from a two year college with an associate in arts or science degree with courses requiring working proficiency in the use of computer terminals or personal computers and spreadsheet and data base software, preferably with coursework in business or public administration. One additional year of college level education in related coursework may be substituted for the required experience.

AND EITHER I

Experience

One (1) year of experience primarily involving directly related experience in the paraprofessional/technical duties required of the position and extensive public contact.

OR II

Experience

Two (2) years of experience in increasingly responsible clerical work, including a working proficiency in use of computer terminals or personal computers and spreadsheet and data base software, extensive public contact and experience in performing technical duties to those required of this position.

• Operate a personal computer and other modern office equipment.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reports.
• Resolve conflicts and respond appropriately to complaints.
• Complete multiple priority projects with conflicting deadlines and under stressful conditions.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Frequent use of depth perception, peripheral vision and color perception.
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
• Kneel, bend, twist, squat, balance and crawl.
• Frequent use of hand-eye coordination.
• Frequent use of data entry device including repetitive hand and arm motion.
• Occasionally lift and carry up to 40 pounds.
• Normal dexterity, frequent holding and grasping.
• Sit or stand for long periods of time.

Knowledge of

• Principles, methods and problems of public administration, organization, and management.
• Research techniques, data collection and statistical analysis.
• Basic principles and methods of administrative, personnel, staff development, fiscal and data processing management.
• Computer system development and their applications to public sector management.
• Principles of supervision, training, and work coordination.

Ability to

• Perform a variety of analytical work, administrative support assignments, and program development and implementation work.
• Express ideas clearly and concisely in oral and written communications.
• Gather, organize, and present a variety of information and data.
• Identify problems and core issues and reason logically.
• Perform and document research in dealing with administrative issues.
• Interpret and apply operating procedures and regulations.
• Work independently, meet deadlines and manage time effectively.
• Effectively represent the Department in contacts with other County Departments, community organizations, and other government agencies.
• Establish and maintain cooperative relationships with those contacted during the course of work.
• Plan, organize, and supervise the work of others.

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