Quality Assurance Specialist

Merced County, CA; Merced (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Merced County is seeking a qualified professional to plan and organize administrative studies and quality assurance for the Mental Health department. You will gather data, conduct compliance reviews per state and federal guidelines, and develop corrective action plans.

The role includes presenting findings and maintaining records to improve service delivery. Experience in administrative or systems analysis, quality improvement, and reporting is valued.

Qualifications

• Knowledge of administrative and organizational analysis principles and methods.
• Ability to interview and train staff effectively.
• Strong data interpretation and reporting skills.

Responsibilities

• Plans and organizes administrative studies and quality assurance standards.
• Obtains information and data for analysis.
• Prepares compliance reviews and reports.
• Develops corrective action plans and presents findings.
• Maintains records and statistics.

Skills

Administrative analysis

Data interpretation

Presentations

Education

Public/business administration or related field

Tools

Statistical analysis software

Job description

Duties may include, but are not limited to, the following:

• Plans and organizes administrative studies and quality assurance standards related to the activities or operation of the Mental Health department.
• Obtains required information and data for analysis.
• Prepares for and conducts compliance reviews in accordance with internal, State and Federal guidelines and instructions including Medi-cal and Medi-care.
• Develops interim and annual written compliance review reports, identifying problems/issues needing corrective actions.
• Prepares and conducts presentations.
• Develops and prepares corrective action plans.
• Monitors service delivery capacity, accessibility and beneficiary satisfaction.
• Updates compliance review guidelines/instructions and makes changes to ensure compliance.
• Acts as liaison with Federal, State, and county agencies, businesses and professional groups.
• May provide information to or serve on the Quality Improvement Committee.
• Provide technical assistance to staff on administrative and analytical matters.
• Identify training needs necessary to ensure compliance with Federal and State regulations.
• Conduct training on compliance review procedures.
• Maintains records and statistics.
• Prepares technical reports, correspondence, and other written materials.

Education:

Equivalent to graduation from a four (4) year college or university with a degree in public or business administration, data processing, economics, or a related area. (Experience in administrative or systems analysis, quality improvement, compliance monitoring and reporting, or closely related area may substitute for the required education on a year-for-year basis).

• Operate a personal computer and other office equipment.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
• Perform job duties under stressful conditions and respond appropriately to situations.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Make presentations.
• Frequent use of depth perception, peripheral vision and color perception.
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
• Kneel, bend, twist, squat, balance and crawl.
• Frequent use of hand-eye coordination.
• Frequent use of data entry device including repetitive hand and arm motion.
• Occasionally lift and carry up to 40 pounds.
• Normal dexterity, frequent holding and grasping.
• Regular attendance is an essential function.

Knowledge of:

• Laws, rules, regulations, procedures, documents and terminology related to departmental activities.
• Principles, practices and methods of administrative and organizational analysis.
• Principles, methods and techniques of effective interviewing, and negotiating.
• Methods and techniques of training staff.
• Methods, techniques and resources of investigative research.
• Correct English usage, including grammar, spelling and punctuation.
• Business computer applications, particularly as related to statistical analysis.
• Statistical and comparative analyst techniques and formulae.

Ability to:

• Analyze information and situations and using sound independent judgment to make decisions and determine appropriate courses of action.
• Collect, evaluate, and interpret varied information and data.
• Train staff in work procedures.
• Prepare clear, concise, and complete reports and other written materials.
• Maintain accurate records and files.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

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