Staff Services Analyst I/II - Quality Management Services

Humboldt County Wic; Eureka (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading county organization as a Staff Services Analyst I/II, where you'll engage in professional analytical duties across various programs. This role involves data analysis, policy recommendations, and collaboration with multiple departments to enhance service delivery and operational efficiency. Ideal candidates will have strong analytical skills, a commitment to customer service, and a background in public administration or related fields.

Qualifications

• Entry-level position with responsibilities in administrative and program analysis.
• Requires effective communication and analytical skills.

Responsibilities

• Conducts training needs assessments and develops training programs.
• Prepares analytical reports and makes recommendations.
• Coordinates with other departments and agencies.

Skills

Analytical Skills

Customer Service

Project Management

Education

Bachelor's Degree

Job description

This is a County of Humboldt job position; however, the job application is submitted through Merit System Services. To apply for this position, click on this link:

Staff Services Analyst I/II - Quality Management Services - click here to apply!

The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position).
The Staff Services Analyst I is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after two years of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions
• May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms
• Compiles materials; prepares analytical reports, manuals, and publications
• Prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys)
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment.
• Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications
• Collaborates with County departments and agencies on cross-functional projects
• Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information
• Establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service
• Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department
• Investigates client complaints; maintains complaint-related documentation
• May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff
• Performs related duties as assigned
• Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions

For Staff Development Option (in addition to the general duties):

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees
• Conducts training needs assessment at the individual employee level to identify employees for specific training programs, based on participant needs and relevancy of training to participant's job duties
• Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions
• Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program

For Fiscal Option (in addition to the general duties):

• Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections, fiscal transactions, and related financial activities; analyzes findings and prepares recommendations for department management
• Participates in the preparation of the department's annual budget, including analysis and estimates of expenditures and analysis and projections of revenues
• Reviews financial data on an on-going basis to ensure conformance with established guidelines
• Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies
• Completes the quarterly County Expense Claim to the State of California for payment, and oversees the balancing and reconciliation of accounts
• Assists in the fiscal and accounting oversight, monitoring, and management of contracts, grants, and other funding/expenditure sources

For Program Analysis Option (in addition to the general duties):

• Plans, identifies, and analyzes program administration problems and develops solutions
• Reviews existing and proposed local, state, and federal legislation/regulations for impact on department activities; consults with department personnel; develops recommendations; and prepares proposed changes
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analysis
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, such as progress of Quality Improvement Plan

Knowledge of:

• Public and business administration principles and practices
• Methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures
• General research practices, techniques, and terminology to conduct research for a department
• A variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software
• Methods and techniques of report preparation
• English language (i.e., composition, spelling, grammar, and sentence structure)
• Project management principles to ensure project activities are conducted in a fiscally responsible and timely manner
• Principles and practices of effective customer service
• Community needs and resources
• Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork
• Principles and practices of the functional areas applicable to the assigned options
• Principles and practices of leadership and supervision

For Staff Development Option (in addition to general KSAs):
Knowledge of:

• Principles and practices of employee training and development
• Adult learning processes
• Variety of training programs for employee development
• State and federal laws and regulations related to public assistance programs
• Basic training needs assessment practices
• Basic training techniques and methods (e.g., lecture, group exercises, handouts, quizzes)

Ability to:

• Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics
• Create visually appealing and understandable training aids and presentations using presentation software

For Fiscal Option (in addition to general KSAs):
Knowledge of:

• Budget preparation and control, basic accounting principles
• Methods and procedures of governmental budget preparation and control
• Financial statement preparation
• Cost/benefit analysis

Ability to:

• Perform budget, grant, and contract analysis, preparation, and monitoring
• Analyze and make effective recommendations regarding financial and accounting procedures
• Compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds

For Program Analysis Option (in addition to general KAs):
Knowledge of:

• Theories, principles, goals, and objectives of public social services/child support services
• State and federal laws and regulations related to public assistance programs
• Laws, rules, and regulations governing assigned program areas

Ability to:

• Apply program planning principles and techniques to problems and issues
• Build coalitions among groups with differing needs and objectives
• Plan and evaluate social service/child support programs

MINIMUM QUALIFICATIONS (Education and/or Experience) Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.
Staff Services Analyst I
-EITHER-
Option I
Graduation from an accredited four year college or university with a bachelor's degree; -OR-
Option II
Two years (60 semester or 90 quarter) of college units;
AND
One (1) years of full time experience comparable to an Eligibility Worker III, Integrated Case Worker III, Employment and Training Worker III, Social Worker II, Accounting Technician, Child Support Specialist III, or Staff Services Specialist; or Two (2) years of full time experience comparable to an Eligibility Worker II, Integrated Case Worker II, Employment and Training Worker II, Account Clerk III, or Child Support Specialist II; or Two (2) years of full time technical level experience involving general administrative, personnel, fiscal, staff development, or program work.
Substitution: Additional progressively responsible para-professional experience performing duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.

DRIVER LICENSE REQUIREMENT

Some positions in these classifications may require possession of a valid California

driver license. Employees who drive on county business to carry out job-related duties

must possess a valid California driver license for the class of vehicle driven and meet

automobile insurability requirements of the county. Eligibility for employment for those

who do not meet this requirement due to disability will be reviewed on a case-by-case

basis by the appointing authority.

ADDITIONAL INFORMATION

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Although this is a County of Humboldt job position, and you may access the job flyer at http://www.humboldtgov.org/hr , the application must be submitted through the Merit System Services website at www.mss.ca.gov no later than the final filing date listed on the job flyer. The link for the Merit System Services website is located at the top of the job flyer. All applications are screened by subject matter experts. The most qualified candidates may then be invited for further testing.

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

• You should allow 30 – 45 minutes to fill out your application.

Can I change my application after submitting it?

• No. Once an application has been submitted, it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.

How long until I hear back from you and how can I check for updates on my application?

• You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your governmentjobs.com account at the time of notification. To ensure you don't miss any critical information, we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your governmentjobs.com account at any time to check your application status. If you have any questions about your application's progress, please contact the County of Humboldt Human Resources Personnel Division at 707-476-2349 or [e-mail].

Will I be informed if I am not selected for an interview / Oral Exam?

• Yes, you will be informed via email if you are not selected for an interview / Oral Exam.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at [phone] so arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.