Staff ServiceNow Software Developer

Lockheed Martin; Orlando (FL); Remote; USD 109,000 - 193,000; Full time

Job summary

A leading company in the defense sector is seeking a Senior ServiceNow Software Engineer to drive the development and optimization of scalable ServiceNow solutions. This role focuses on implementing key integrations, maintaining high-quality standards, and mentoring junior staff. Candidates should possess a strong technical foundation, relevant certifications, and a passion for delivering efficient, business-aligned solutions.

Benefits

Flexible work schedules

Comprehensive benefits package

Opportunities for career development

Work-life balance initiatives

Paid Time Off (PTO)

Qualifications

• 5-8 years of ServiceNow development and administration experience.
• Proven expertise in ITIL processes including Incident, Problem, Change Management.
• Strong understanding of ServiceNow platform architecture.

Responsibilities

• Lead design and implementation of ServiceNow applications and custom solutions.
• Architect and implement integrations between ServiceNow and external systems.
• Provide technical leadership and mentorship to junior developers.

Skills

JavaScript

HTML

CSS

AngularJS

Problem-Solving

Analytical Skills

Communication

Education

Bachelor’s degree in Computer Science

ITIL Foundation certification (v3 or v4)

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow

Job description

Basic Qualifications

Education & Experience:

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Minimum of 5–8 years of experience in ServiceNow development and administration.

Proven track record in designing, developing, and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITBM, CSM, BCM).

Technical Expertise:

Proficiency in JavaScript, GlideScript, HTML, CSS, and AngularJS.

Experience with ServiceNow scripting components such as Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.

Strong understanding of ServiceNow platform architecture, data model, and UI/UX principles.

Hands-on experience with ServiceNow integration tools and protocols (REST, SOAP, IntegrationHub).

Experience with ServiceNow modules including ITSM, ITOM, ITBM, CSM, BCM, and CMDB.

Certifications:

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist (CIS) in one or more modules (e.g., ITSM, ITOM, CSM).

ITIL Foundation certification (v3 or v4).

Methodologies & Practices:

Experience with Agile/Scrum development methodologies.

Familiarity with ServiceNow development best practices, including version control, code reviews, and unit testing.

Soft Skills:
Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work effectively in a collaborative, team-oriented environment.

Job Code/Title

E1074:Software Engineer Stf

Job Description

The Senior ServiceNow Software Engineer/Developer is responsible for leading the design, development, and optimization of ServiceNow solutions across various modules. This role requires advanced technical expertise in ServiceNow platform development, integration, and customization, with a focus on delivering scalable and efficient solutions that align with business objectives and ITIL best practices.

Key Responsibilities:

Platform Development & Customization:

Lead the design and implementation of ServiceNow applications, modules, and custom solutions to enhance ITIL processes and business operations.

Develop and maintain complex workflows, business rules, client scripts, and UI components to automate and streamline operations.

Customize ServiceNow forms, tables, and fields to meet specific business requirements.

Integration & Automation:

Architect and implement integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and MID Server.

Develop automation solutions leveraging ServiceNow Flow Designer and Orchestration to improve process efficiency.

Technical Leadership & Mentorship:

Provide technical leadership and guidance to junior developers and cross-functional teams.

Conduct code reviews to ensure adherence to best practices and maintain high-quality standards.

Promote knowledge sharing and continuous improvement within the development team.

Collaboration & Requirements Gathering:

Work closely with business stakeholders and product owners to gather and analyze requirements.

Translate business needs into technical solutions that are scalable, secure, and aligned with ServiceNow best practices.

Documentation & Compliance:

Maintain comprehensive technical documentation, including design specifications, implementation guides, and test plans.

Ensure solutions comply with organizational policies, security standards, and audit requirements.

Continuous Improvement & Innovation:

Stay current with the latest ServiceNow features, updates, and industry trends.

Evaluate and implement new technologies and methodologies to enhance platform capabilities and performance.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

Minimum of 5 years of hands-on experience with ServiceNow development and administration.

Proven expertise in ITIL processes, including Incident, Problem, Change, and Service Request Management.

Experience with ServiceNow modules such as ITOM, ITBM, HRSD, and CSM is a plus.

Technical Skills:

Proficiency in JavaScript, GlideScript, HTML, CSS, and AngularJS.

Strong understanding of ServiceNow platform architecture, data model, and UI/UX principles.

Experience with ServiceNow integration tools and protocols (REST, SOAP, IntegrationHub).

Certifications:

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified System Administrator (CSA).

ITIL Foundation certification is preferred.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work effectively in a collaborative, team-oriented environment.

Desired skills

Ability to build and maintain the user interface of ServiceNow's Service Portal, using technologies like HTML, CSS, JavaScript, and AngularJS.

Experience building custom reusable portal widgets utilizing HTML, CSS, JavaScript, and AngularJS.

Experience building custom applications and has ServiceNow Certified Application Developer cert

Other Important Information

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to work remotely

Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.

Select the Telework classification for this position

Employee that will telework full-time

Ability to Telecommute

Full time telecommuter

Shift

First

Work Schedule Information

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Work Schedule

4x10 hour day, 3 days off per week

Security Clearance

None

LMCareers Business Unit

ENTERPRISE BUSINESS SERVICES

Department

50169:Digital Innovation

Job Class

Information Technology

Job Category

Experienced Professional

City, State

Orlando-FL

City

Orlando

Zip

32825

Virtual

yes

Relocation/Housing Stipend Available

No

Req Type

Full-Time

Direct/Indirect

Indirect

*

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

EEO

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

National Pay Statement

Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $109,200 - $192,510. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible.

Premium Pay Statement

Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $125,600 - $217,695. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible.