Staff Service Consultant

CenterPoint Energy; Galveston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits from day one

Transit subsidies

Flexible schedule & PTO

Wellness center access

Tuition reimbursement

401(k) plan with company match

Job summary

CenterPoint Energy is seeking a self-directed Reliability Consultant to improve distribution system performance and reduce outages through analysis, field inspections, and root-cause investigations. You will develop work orders for repairs and collaborate with Operations, Engineering and Planning to drive reliability initiatives.

You will lead complex projects, manage customer accounts, review facilities for NESC/NEC compliance, and provide technical recommendations balancing safety, cost, and

Qualifications

• Requires a bachelor’s degree from an accredited college. Concentration in construction science, construction management, engineering, or technology preferred.
• Eight years of experience in construction management, engineering or technology may be accepted in lieu of education.
• Minimum seven years in a project management role for electric utilities designing distribution systems.

Responsibilities

• Lead complex projects as subject matter expert and mentor others.
• Manage accounts with residential, commercial, and industrial customers to develop service plans.
• Develop construction plans, sketches and drawings for distribution facilities.

Skills

Reliability engineering

Project management

Field inspections

Stakeholder collaboration

Education

Bachelor's degree in engineering/technology

Job description

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision

Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Serves as a self-directed Reliability Consultant and technical subject matter expert responsible for improving distribution system performance and reducing customer outages through the identification, analysis, and mitigation of reliability risks. Evaluates Worst Performing Circuits (WPC), investigates recurring outage events, conducts field inspections of distribution assets, and performs detailed outage and root cause analyses to identify corrective actions. Develops and issues work orders for the repair, replacement, and rehabilitation of major out-of-service or underperforming devices and infrastructure. Collaborates with Operations, Engineering, Planning, Vegetation Management, Construction, and other stakeholders to implement reliability improvement initiatives, prioritize capital investments, and enhance system performance. Provides technical recommendations that balance safety, regulatory compliance, cost effectiveness, future load growth, asset health, and customer impact while driving continuous improvement and long-term reliability strategies across the distribution system.

Essential Functions

• Proficient in all essential duties and responsibilities and serves as the subject matter expert for assigned location. Assists in training others and takes the lead role on the most complex projects.
• Manage accounts with customers (residential, small and large commercial, and industrial) and/or their representatives to develop business plans to service customer needs.
• Represent the company in service extension negotiations related to service locations, requirements, costs, easement rights, and construction timeframes.
• Gather, analyze, and design distribution facilities and determine customer electrical loads, metering requirements, etc. and create construction plan documents, including material and labor. Prepare construction sketches, layouts and drawing of existing and proposed distribution facilities.
• Participate in formal training program, on the job training, mentoring and provide subject matter expertise as required.
• Be able to identify, evaluate, and if necessary correct issues related to compliance to governmental regulations, code violations, and CenterPoint Energy standards. Corrective action may require negotiation with customers related to safety, cost, and legal responsibility.
• Evaluate equipment type, size, and location. Review facilities for compliance with the National Electrical Safety Code (NESC), National Electric Code (NEC), city and county ordinances and CenterPoint Energy standards.
• Perform pro-active follow up with customers regarding their satisfaction with project work and if necessary initiate action based on feedback.
• Develop and maintain business partnerships with elected officials and employees of city, county and state entities, trade and development associations, HOA’s, etc., to effectively service customers.
• Support community and civic organizations through active participation on boards and committees, project coordination and fund-raising events. Must be flexible to attend functions outside of normal work hours to represent CenterPoint Energy.
• Provide project management for distribution system capital and maintenance programs.
• Partner with other consultants to provide assistance and direction on difficult/complex projects.
• Review work orders for accuracy and ensure proper design criteria.
• Regularly represent the Service Consultant function on company task forces and special project assignments.
• Analyze distribution reliability service issues and recommend appropriate corrective action taking into account budget constraints.
• Perform inspections as needed for final project approval, foreign cable attachments, customer installed facilities, and miscellaneous customer requests.
• Review property information to confirm legal rights of ownership for easement acquisition.
• Must accept reassignment to different work locations in Distribution Operations/ Distribution Project Management areas of responsibility to meet business needs for employee development.

Education Description

• Requires a bachelor’s degree from an accredited college. Area of concentration in construction science, construction management, engineering, or technology preferred.
• Eight years of experience within construction management, engineering or technology may be accepted in lieu of education requirement.

Experience

• Requires a minimum of seven (7) years of experience in a project management role for an electric utility designing overhead and underground electrical distribution systems.

Physical Requirements

• Able to take notes and compose written documents while in the field or in the office.
• Able to exert up to 20 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Able to bend, stoop, kneel, crouch, climb, crawl, lift, stand, walk, and pull, on a daily basis.
• Able to inspect and view work sites.
• Able to view computer terminal/screen, sit, stand or walk for long periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to comply with all company driver safety policy requirements.
• Able to provide a valid state driver's license, present and maintain a safe driving record and to operate company vehicles safely and in compliance with applicable laws and company policies.

Working Conditions

• Able to perform work in an office environment.
• Able to travel out of town, occasionally overnight, for meetings, audits, conferences, etc.
• Able to tolerate occasional exposure to all weather conditions, work with dirty and/or greasy equipment, high noise levels, and uneven and overgrown terrain, when inspecting work sites in the field.
• Able to work more than 40 hours per week, as necessary, to meet established deadlines and accomplish objectives.
• Able to provide on-call support 24 hours per day including nights and/or weekends.
• Able to support Emergency Operating Plan.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What We Bring To You

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time

Posting Start Date: 08/20/2026

Posting End Date: 08/27/2026

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.