Staff Scheduler

Patient First; Glen Allen (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with employer match

Paid annual leave

Employee assistance program

Long-term disability

Job summary

Patient First in Virginia urgently seeks an experienced scheduling coordinator to manage staffing coverage across urgent care centers. You will coordinate shifts, approve overtime, monitor attendance, and maintain accurate scheduling records in our Workforce system.

Responsibilities include analyzing staffing levels, communicating updates to staff and leadership, and ensuring compliance with labor laws and licensure standards. Experience in healthcare scheduling is preferred.

Qualifications

• Associate degree in business administration, healthcare administration, Human Resources, or a related field preferred.
• Two to four years of scheduling, Workforce management, staffing coordination, or healthcare operations experience preferred.
• Experience in urgent care, ambulatory care, emergency medicine, or healthcare scheduling strongly preferred.
• Equivalent combination of education and experience may be considered.
• Strong understanding of scheduling principles and staffing optimization.
• Proficiency with scheduling management systems, such as Workforce.
• Experience with Microsoft Excel, Microsoft Outlook, and reporting tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive employee information.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Coordinating coverage for staffing vacancies to ensure adequate staffing and operational efficiency.
• Ensuring the appropriate assignment of shift bonuses and overtime.
• Preparing reports to support operational decision-making, such as identifying scheduling gaps and calculating labor costs.
• Communicating scheduling updates and staffing requirements to employees and leadership.
• Collaborating with center supervisors to address attendance issues and staffing shortages.
• Maintaining accurate scheduling records within Workforce management systems.
• Ensuring schedules comply with policies, labor laws, licensure requirements, and accreditation standards.
• Verifying credentialing and certification requirements are reflected in scheduling assignments.
• Supporting initiatives to improve scheduling efficiency, workforce utilization, and employee engagement.
• All other duties as assigned.

Job description

The responsibilities of this job include, but are not limited to the following:

• Coordinating coverage for staffing vacancies (open shifts, shift swaps, emergency coverage, weekends/holidays, etc.) to ensure adequate staffing and operational efficiency;


• Ensuring the appropriate assignment of shift bonuses and overtime;


• Preparing reports to support operational decision-making, such as proactively identifying scheduling gaps, analyzing staffing levels and attendance trends, and calculating labor costs;


• Communicating scheduling updates and staffing requirements to employees and leadership;


• Collaborating with center supervisors to address attendance issues, vacancies, and staffing shortages;


• Maintaining accurate employee scheduling records within Workforce management systems;


• Ensuring schedules comply with organizational policies, labor laws, licensure requirements, and applicable accreditation standards;


• Verifying credentialing and certification requirements are reflected in scheduling assignments;


• Supporting initiatives to improve scheduling efficiency, Workforce utilization, and employee engagement;


• All other duties as assigned.

Minimum education and professional requirements include, but are not limited to, the following:

• Associate degree in business administration, healthcare administration, Human Resources, or a related field preferred;


• Two to four years of scheduling, Workforce management, staffing coordination, or healthcare operations experience preferred;


• Experience in urgent care, ambulatory care, emergency medicine, or healthcare scheduling strongly preferred;


• Equivalent combination of education and experience may be considered;


• Strong understanding of scheduling principles and staffing optimization;


• Proficiency with scheduling management systems, such as Workforce;


• Experience with Microsoft Excel, Microsoft Outlook, and reporting tools;


• Strong organizational skills and attention to detail;


• Ability to manage multiple priorities in a fast-paced healthcare environment;


• Excellent written and verbal communication skills;


• Ability to maintain confidentiality and handle sensitive employee information;


• Strong problem-solving and conflict-resolution abilities.

Salary Range: $22.00 - $25.00 depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents


• Disability, Life and Long Term care insurance


• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)


• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank


• Overtime Pay (hourly), Holiday Pay (salaried & hourly, Double time compensation for all holidays worked (hourly)


• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

• Recruitment bonus