Staff Scheduler

CO-01 Patient First Corporation; Richmond (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term Care保险

Employee Assistance Program

401(k) Retirement Plan with employer 4

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Discounted medical treatment

Recruitment bonus

Job summary

Patient First is seeking a Scheduling Coordinator to manage staffing coverage across urgent care centers. You will coordinate open shifts, swaps, and overtime, generate labor cost reports, and ensure scheduling aligns with policies and regulatory requirements.

Ideal candidates have an associate degree and 2–4 years in scheduling or healthcare operations, with strong Excel and reporting skills. This role supports staffing efficiency, attendance trends, and patient care continuity.

Qualifications

• Associate degree in business administration, healthcare administration, HR, or related field preferred
• Two to four years scheduling, workforce management, staffing coordination, or healthcare operations experience preferred
• Experience in urgent care, ambulatory care, emergency medicine, or healthcare scheduling strongly preferred
• Equivalent combination of education and experience may be considered
• Strong understanding of scheduling principles and staffing optimization
• Proficiency with scheduling management systems, such as Workforce
• Experience with Microsoft Excel, Microsoft Outlook, and reporting tools
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive employee information
• Strong problem-solving and conflict-resolution abilities

Responsibilities

• Coordinate coverage for staffing vacancies to ensure adequate staffing and operational efficiency
• Ensure proper assignment of shift bonuses and overtime
• Prepare reports to identify scheduling gaps, analyze staffing levels and attendance trends, and calculate labor costs
• Communicate scheduling updates and staffing requirements to employees and leadership
• Collaborate with center supervisors to address attendance issues, vacancies, and staffing shortages
• Maintain scheduling records in Workforce management systems
• Ensure schedules comply with policies, labor laws, licensure requirements, and accreditation standards
• Verify credentialing and certification requirements in scheduling assignments
• Support initiatives to improve scheduling efficiency, workforce utilization, and employee engagement
• All other duties as assigned

Skills

Scheduling principles

Communication skills

Attention to detail

Multi-tasking

Education

Associate degree in business administration/healthcare administration

Tools

Workforce management system

Microsoft Excel

Microsoft Outlook

Reporting tools

Job description

Responsibilities

• Coordinating coverage for staffing vacancies (open shifts, shift swaps, emergency coverage, weekends/holidays, etc.) to ensure adequate staffing and operational efficiency;
• Ensuring the appropriate assignment of shift bonuses and overtime;
• Preparing reports to support operational decision-making, such as proactively identifying scheduling gaps, analyzing staffing levels and attendance trends, and calculating labor costs;
• Communicating scheduling updates and staffing requirements to employees and leadership;
• Collaborating with center supervisors to address attendance issues, vacancies, and staffing shortages;
• Maintaining accurate employee scheduling records within Workforce management systems;
• Ensuring schedules comply with organizational policies, labor laws, licensure requirements, and applicable accreditation standards;
• Verifying credentialing and certification requirements are reflected in scheduling assignments;
• Supporting initiatives to improve scheduling efficiency, Workforce utilization, and employee engagement;
• All other duties as assigned.

Qualifications

• Associate degree in business administration, healthcare administration, Human Resources, or a related field preferred;
• Two to four years of scheduling, Workforce management, staffing coordination, or healthcare operations experience preferred;
• Experience in urgent care, ambulatory care, emergency medicine, or healthcare scheduling strongly preferred;
• Equivalent combination of education and experience may be considered;
• Strong understanding of scheduling principles and staffing optimization;
• Proficiency with scheduling management systems, such as Workforce;
• Experience with Microsoft Excel, Microsoft Outlook, and reporting tools;
• Strong organizational skills and attention to detail;
• Ability to manage multiple priorities in a fast-paced healthcare environment;
• Excellent written and verbal communication skills;
• Ability to maintain confidentiality and handle sensitive employee information;
• Strong problem-solving and conflict-resolution abilities.

Salary Range: $22.00 - $25.00 depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay (hourly), Holiday Pay (salaried & hourly, Double time compensation for all holidays worked (hourly)
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.