Staff Research Scientist (Fully Remote)

ServiceNow; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Research Scientist to shape and execute a forward-looking research agenda on AI for enterprise systems. You will collaborate with engineers and researchers to tackle ambitious questions that inform product ideas and safer, more capable AI-driven workflows.

The role emphasizes publishing at leading venues and translating scientific insights into practical product decisions, with flexible work arrangements based on project needs and location.

Qualifications

• PhD/MS in CS, ML, or related field with 2+ years of post-graduation research experience.
• Established publication record at NeurIPS, ICML, ICLR, ACL, EMNLP or equivalent.
• Strong software development skills and advanced use of agentic tools.

Responsibilities

• Define and execute a research agenda, choosing problems before the community turns to them.
• Provide scientific leadership to cross-disciplinary teams of researchers and engineers.
• Publish at top venues and influence product and engineering decisions.

Skills

Research leadership

Publications in top venues

Software development

Agentic tools expertise

Education

PhD/MS in CS/ML or related field

Job description

• You will work on research questions most AI labs don't have access to, using real enterprise agent behavior.
• Contribute to initiatives on tacit knowledge, continuous learning, resilience, safety, and data privacy.

Key Responsibilities:

• Define and execute a research agenda, choosing problems before the community turns to them.
• Provide scientific leadership to cross-disciplinary teams of researchers and engineers.
• Publish at top venues and influence product and engineering decisions.

Qualifications:

• PhD/MS in CS, ML, or related field with 2+ years of post-graduation research experience.
• Established publication record at NeurIPS, ICML, ICLR, ACL, EMNLP or equivalent.
• Strong software development skills and advanced use of agentic tools.

Additional Information:

• Work persona is flexible or remote based on nature of work and location.
• Fluency in French or interest in learning it is a plus for a bilingual Montreal environment.

ServiceNow

ServiceNow is a global cloud platform company that uses AI to connect people, systems, and processes for enterprise business reinvention. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.