Staff Research Scientist - Enterprise AI & Safety

ServiceNow; California; Hybrid; USD 203,000 - 354,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Staff Researcher to tackle advanced research questions in enterprise agentic AI. You will explore how agents learn, accumulate tacit knowledge, and operate safely within deployed systems, with opportunities to publish and test against real deployments.

You will collaborate with researchers and engineers while shaping research agendas and bridging to product and engineering teams. A flexible, distributed work environment is offered with competitive compensation and

Qualifications

• PhD or equivalent research experience.
• Post-PhD industry experience in deployed systems is a plus.
• Track record of publishing in top-tier venues (NeurIPS, ICML, ICLR, ACL, EMNLP).

Responsibilities

• Advance research on enterprise agentic AI and tacit knowledge.
• Publish and present in top venues.
• Collaborate with researchers, engineers, and product teams.
• Ensure safety, privacy, and reliability of AI systems.

Skills

Research experience

Publications

Communication

Agentic AI familiarity

Research-to-production

Education

PhD in CS/ML

Tools

TensorFlow/PyTorch

NLP toolkits

Job description

ServiceNow is seeking a Staff Researcher to tackle advanced research questions in enterprise agentic AI. You will explore how agents learn, accumulate tacit knowledge, and operate safely within deployed systems, with opportunities to publish and test against real deployments.

You will collaborate with researchers and engineers while shaping research agendas and bridging to product and engineering teams. A flexible, distributed work environment is offered with competitive compensation and