Staff Registered Nurse II - Virtual Care/Telehealth

Health eCareers; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Staff Registered Nurse II for Virtual Care/Telehealth. This role involves providing nursing care through digital and telephonic channels, ensuring high-quality patient interactions, and collaborating with healthcare teams. Candidates must have a nursing degree and relevant experience, with opportunities for professional growth.

Qualifications

• Minimum three (3) years of clinical experience as a Registered Professional Nurse.
• Registered Professional Nurse License (Georgia) required at hire.
• Basic Life Support certification required at hire.

Responsibilities

• Utilizes telecommunications technology to provide patient care.
• Manages electronic and telephonic patient messages.
• Evaluates emergency situations and initiates appropriate nursing interventions.

Skills

Critical Thinking

Communication

Patient Care

Education

Associates degree in Nursing

High School Diploma or GED

Job description

Staff Registered Nurse II - Virtual Care/Telehealth

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Job Summary

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop.

• Utilizes various telecommunications technology to provide patient care.
• Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
• Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
• Receives and manages in-coming calls from a dedicated call que, as applicable.
• Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
• Evaluates emergency situations and initiates appropriate nursing interventions.
• Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
• Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
• Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
• Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
• Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
• Assesses patient and family health education needs and provides teaching, per protocol.
• Autonomously provide in-scope clinical guidance and patient education.
• Participates in quality improvement activities and/or initiatives.
• Participates in departmental orientation, training, and evaluation of new staff.
• Serves as a preceptor, resource, and mentor for new members of the virtual care team.
• Seeks and completed formal continuing education relevant to clinical discipline.
• May perform other duties as assigned.
  
  

Job Summary

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop.

Essential Responsibilities

• Utilizes various telecommunications technology to provide patient care.
• Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
• Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
• Receives and manages in-coming calls from a dedicated call que, as applicable.
• Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
• Evaluates emergency situations and initiates appropriate nursing interventions.
• Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
• Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
• Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
• Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
• Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
• Assesses patient and family health education needs and provides teaching, per protocol.
• Autonomously provide in-scope clinical guidance and patient education.
• Participates in quality improvement activities and/or initiatives.
• Participates in departmental orientation, training, and evaluation of new staff.
• Serves as a preceptor, resource, and mentor for new members of the virtual care team.
• Seeks and completed formal continuing education relevant to clinical discipline.
• May perform other duties as assigned.
  
  

Experience

Basic Qualifications:

• Minimum three (3) years of clinical experience as a Registered Professional Nurse.
  
  

Education

• Associates degree in Nursing.
• High School Diploma or General Education Development (GED) required.
  
  

License, Certification, Registration

• Registered Professional Nurse License (Georgia) required at hire
• Basic Life Support required at hire from American Heart Association
  
  

Additional Requirements

• Basic computer and keyboard skills.
  
  

Preferred Qualifications

• Bachelors (BSN) degree.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Staffing and Recruiting

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