Staff Program Manager — Global Success Programs

Intuit, Inc.; San Diego (CA); On-site; USD 158,000 - 214,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a Staff Program Manager for the Customer Success team. This role shapes strategy, designs end‑to‑end programs, and builds the organization to execute with speed and clarity across global customers.

You will work with senior leadership to align on priorities, drive measurable outcomes, and ensure disciplined execution from concept through delivery. The role emphasizes transparency, accountability, and high-impact storytelling.

Qualifications

• 7+ years of experience leading complex, cross-functional SaaS programs.
• Ability to start in ambiguity and create clarity: design programs, teams, and processes that deliver results.
• Strong operational craft in program design, governance, decision frameworks, and execution tracking.
• Skilled at using data to facilitate tough conversations, align leaders, and communicate risks and outcomes.
• Demonstrated ability to manage up and down effectively: build trust and secure buy-in.
• Ability to operate at strategic and tactical levels: long-term goals and quarterly improvements.
• Excellent communicator across formats and audiences to drive alignment and action.
• Strong relationship-building and influence without authority in complex environments.
• Passion for customer success and measurable impact globally.
• Consulting experience is a bonus.

Responsibilities

• Architect multi-org programs from inception to execution, aligned to strategic objectives.
• Organize and mobilize the right team with clear roles and workflows.
• Drive execution with metrics, risk mitigation, and accountability to deliver business outcomes.
• Tell strategic stories and influence senior leaders to gain sponsorship.
• Engage with executives regularly to align on priorities and progress.
• Prioritize high-impact initiatives and rationalize trade-offs.
• Deliver crisp updates to diverse audiences, from managers to executives.
• Anticipate challenges and adapt quickly while keeping teams motivated.

Skills

Program management

Cross-functional leadership

Data-driven decisions

Executive communication

Strategic storytelling

Ambiguity navigation

Job description

Intuit, Inc. is seeking a Staff Program Manager for the Customer Success team. This role shapes strategy, designs end‑to‑end programs, and builds the organization to execute with speed and clarity across global customers.

You will work with senior leadership to align on priorities, drive measurable outcomes, and ensure disciplined execution from concept through delivery. The role emphasizes transparency, accountability, and high-impact storytelling.