STAFF PROFESSIONAL TRAINEE - UI REPRESENTATIVE 3

State of Nevada; Carson City (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vacation: 3 weeks per year

Sick Leave: 3 weeks per year

Holidays: 12 paid holidays

Retirement: PERS participation

Deferred Compensation

No state income tax

Public Service Loan Forgiveness

Longevity payments

Job summary

State of Nevada DETR in Carson City is recruiting a Staff Professional Trainee who underfills an Unemployment Insurance Representative 3.The incumbent will receive training to perform adjudication duties, review claims, gather information, and issue determinations with professional supervision.

This entry-level trainee class provides pathways into multiple professional series and includes a comprehensive benefits package and opportunities for advancement as you gain experience and demonstrate

Qualifications

• Bachelor's degree from an accredited college or university in any field or two years of journey level technical or paraprofessional experience in the field to be trained.
• Strong customer service, analytical and interviewing abilities.
• Ability to explain findings clearly and interact professionally with claimants and employers.

Responsibilities

• Under supervision, perform entry-level professional duties with on-the-job training.
• Review claims, gather information, apply laws/policies, and issue eligibility determinations.
• Conduct interviews, request documentation, and resolve discrepancies to reach fair decisions.

Skills

Customer service

Analytical skills

Interviewing skills

Verbal communication

Written communication

Education

Bachelor's degree

Job description

Job Summary

The Department of Employment, Training and Rehabilitation (DETR) is recruiting for a Staff Professional Trainee position that underfills an Unemployment Insurance Representative 3 position in the Carson City office. The incumbent will advance to the next level upon meeting the minimum qualifications and receiving approval from the appointing authority. The incumbent will receive training to perform adjudication duties, including investigating and resolving issues affecting eligibility for unemployment insurance benefits. Duties include reviewing claims, gathering and evaluating information, applying applicable laws, regulations, policies and procedures, and issuing clear and accurate eligibility determinations. The work must meet U.S. Department of Labor quality and timeliness requirements while supporting effective customer service. Under supervision, the trainee will review online fact-finding questionnaires, conduct telephone interviews, communicate through web messaging, and request supporting documentation from claimants, employers and other sources. The trainee will identify discrepancies, obtain clarification and rebuttal statements when required, and evaluate the evidence to reach fair, well-reasoned decisions. The work requires sound judgment and the ability to explain findings and conclusions clearly and concisely. The ideal candidate will have strong customer service, analytical and interviewing skills; the ability to compare information and identify discrepancies or unresolved issues; and excellent verbal and written communication skills. The candidate should be able to remain professional when handling difficult conversations, explain requirements clearly, and work effectively with claimants and employers who may be frustrated or uncooperative.

Under immediate supervision, incumbents perform duties at the sub-journey level while receiving training for advancement to an entry-level professional class. This class may be used for entry into State Land Agent, Personnel Analyst, Training Officer, and other professional series in any department of State government. (NOTE: The Fiscal/Business Professional Trainee class is used for entry into the Budget Analyst, Management Analyst, Investment Analyst, Financial Institutions Examiner, Accountant and Auditor series that are related to management of State government resources.)

Essential Qualifications

A Bachelor's degree from an accredited college or university in any field; OR two years of journey level technical or paraprofessional experience in the field in which the applicant is to be trained.

Job Duties

Employees in this class receive on-the-job training in the duties performed in the particular professional field. Training received is designed to prepare individuals to do the entry-level work in a particular class.

Duties may include performing technical and/or paraprofessional work in the professional field in order to build a foundation of theoretical and/or experiential knowledge. Duties will involve assignment of entry-level professional work which is closely monitored by a journey-level professional or supervisor in the particular field. On the job training may be supplemented by formal or informal classroom courses and/or workshops.

This is an entry-level trainee class. Employees in this class will progress within the appropriate professional series pursuant to regulations regarding automatic advancement.

Perform related duties as assigned.

Knowledge, Skills, And Abilities

Knowledge of: problem solving techniques; research techniques; basic mathematics; organizational principles.

Ability to: write grammatically correct business correspondence; read and understand technical information related to the profession; communicate verbally to express ideas and explain problems/solutions/findings; analyze problems and develop logical solutions; interact effectively with clients and/or staff from a variety of backgrounds.

Equal Opportunity Statement

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255