Staff Product Manager, Incentives

Faire; Carlsbad (CA); Hybrid; USD 220,000 - 303,000; Full time

Job summary

Faire is seeking a Product Manager to set the strategy for incentives programs and identify high-impact opportunities to drive efficiency and value from them. You’ll manage cost efficiencies, own the roadmap, and ensure the retailer/brand experience is cohesive across Insider, seasonal sales, and future benefits.

You’ll collaborate across Finance, Legal, Data Science, Design, and Engineering, translating complex topics for varied audiences while shipping fast and learning quickly.

Qualifications

• 7+ years of product management experience, owning complex cross-functional products end to end.
• Experience designing incentives, benefits, loyalty programs.
• Fluency in business math and unit economics.
• Strategic clarity with hands-on execution to drive roadmaps and PRDs.
• Empathy for retailers/brands; customer-centric business modeling.
• Ability to influence Finance, Risk, Legal, Data Science, Eng across stakeholders.

Responsibilities

• Own strategy and roadmap for incentives, including seasonal sales and Insider programs.
• Bring all benefits into a seamless retailer/brand experience and plan Insider expansion.
• Own ROI of incentives; analyze unit economics and cost per outcome.
• Build targeting capabilities to present incentives to right customers at right time.
• Partner across Finance, Legal, Data Science, Design, and Engineering to move multi-stakeholder work forward.
• Communicate complex topics clearly to executive audiences and drive sprint-level execution.

Skills

Product management

Incentives programs

Unit economics

Cross-functional leadership

PRD writing

Executive communication

B2B marketplace experience

Job description

About the company

the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

the company offers retailers and brands a range of benefits and incentives, including our Insider membership program, seasonal sales, and spend challenges, that drive preference for the company. These programs work: they shift customer behavior, deepen relationships between retailers and brands, and help small businesses lower their operating costs. For independent retailers, the savings from Insider and promotions can be the difference maker, and in this role you’ll be directly responsible for helping more of them save on their costs.

We’re looking for a Product Manager to set the strategy for our incentives programs and identify the highest-impact opportunities to drive efficiency and value from them. You’ll be both strategic and deeply attuned to how customers respond to incentives, and fluent enough in business mechanics to manage cost efficiencies in the programs you own. If you’ve worked on a membership or loyalty program at a marketplace or consumer platform, this is a chance to apply that experience to a business where small, independent retailers are the customer. You’ll work on some of the biggest bets and business-critical drivers at the company, with high executive visibility and the chance to ship, test, and learn quickly.

What you’ll do

• Own strategy and roadmap for the company’s incentives. Set the long term direction for how seasonal sales, spend challenges, Insider, and future benefits evolve, and build the prioritized, financially grounded roadmap

• Bring the company’s benefits together into one experience. Orchestrate today’s programs so retailers and brands experience them as a single, seamless system, and determine the next chapter for Insider, including whether and how to expand it.

• Own the return on every incentive dollar. Think in unit economics, cost per outcome, and payback periods. Invest where incentives drive the most value, and manage the P&L trade-offs across programs.

• Build the targeting platform. Develop the targeting capabilities that put the right incentive in front of the right customer at the right time, and design simple, delightful experiences that help retailers discover deals and get the most from their benefits.

• Partner deeply across Finance, Legal, Data Science, Design, and Engineering. Earn trust across functions, lead without authority, and keep complex, multi-stakeholder work moving without losing momentum.

• Communicate clearly at every altitude. Translate complex topics (unit economics, incrementality, P&L trade-offs) for a wide range of audiences, from engineering partners to senior leadership, and drive sprint-level execution with clear requirements.

Qualifications

• 7+ years of product management experience, with demonstrated ability to own complex, cross-functional products end to end.

• You’ve built and shipped products designed around incentives, benefits, loyalty programs.

• Business equation fluency. You think comfortably in unit economics. You can model whether a new product makes sense given the company's cost of capital and identify structural advantages worth betting on.

• Strategic clarity with hands‑on execution. You can zoom out and develop a defensible multi‑year point of view, then zoom back in to write crisp PRDs, drive sprint‑level execution, and unblock your team.

• Customer and business model empathy. You deeply understand how retailers and brands run their businesses. You design around customer needs, not just what's technically feasible.

• Cross‑functional influence across Finance, Risk, Legal, Data Science, and Engineering, and a track record of aligning diverse stakeholders while maintaining momentum.

• Structured problem solving. You break ambiguous problems into clear hypotheses, don't mistake activity for progress, and diagnose root causes rather than upscale.

• High learning velocity. Building value for users through incentives requires deep understanding of the market between retailers and brands.

• Proven ability to influence at the executive level and to communicate complex topics with clarity and conviction across audiences.

• B2B marketplace experience is a strong plus — particularly familiarity with two-sided dynamics and competing customer objectives.

Salary Range

San Francisco, CA/New York City, NY: The pay range for this role is $220,000 - $302,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

**Hybrid the company employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).* Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.*

Why you’ll love working at the company

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.

• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.

• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.

• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.

• Belonging: We're intentional about building an environment where every the company employee has equal access to opportunities, growth, and success.

the company was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about the company and our customers, you can read more on our blog.

the company provides equal employment opportunities (EEO) to all employees and applicants