Staff Product Designer, Creator Workflows

ServiceNow; San Diego (CA); Remote; USD 181,000 - 317,000; Full time

Job summary

Join a forward-thinking company as a Staff Product Designer, where you'll leverage your extensive design experience to create exceptional user experiences. This role involves leading innovative projects that shape product strategy and enhance workflows globally. Collaborate with diverse teams to integrate AI into design processes, ensuring that user needs and business objectives are met. If you're passionate about design and eager to make a significant impact, this opportunity is perfect for you. Embrace flexibility in a dynamic work environment and contribute to a culture that values inclusivity and creativity.

Qualifications

• 7+ years of design experience with a strong portfolio showcasing innovative solutions.
• Experience in user experience design and the complete product development lifecycle.

Responsibilities

• Lead cross-product initiatives and deliver world-class product experiences.
• Drive end-to-end user experience and strategic direction for collaborative efforts.

Skills

AI Integration

User Experience Design

Product Development Lifecycle

Design Systems

Visual Design

Interaction Design

Education

A/BS degree in Design

Human-Computer Interaction

Job description

Staff Product Designer, Creator Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

• You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world.
• You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives.
• You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.

Basic Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• A/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency).

Preferred Qualifications:

• 7+ years of relevant design experience.
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives.
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives.
• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice.
• Influence skills and drive to continuously improve product design processes across business units and design teams.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.