Staff Product Designer: AI-Driven HRX Experiences

Visa Hunt; New York (NY); Hybrid; USD 177,000 - 222,000; Full time

Job summary

Gusto is seeking a Product Designer for HRX to shape AI-native experiences end to end, serving small businesses. You will design the interaction where customers say what they need and the product delivers the result, coordinating with AI and human HR experts.

The role emphasizes judgment, craft, and collaboration across design, product, engineering, and data, with a focus on two-sided workflows and high-stakes decision making.

Qualifications

• 8+ years of product design experience in a B2B SaaS environment.
• Experience designing AI-enabled or conversational experiences for real users and handling uncertainty, errors, and human overrides.
• Experience in service design for two-sided products with journey mapping and blueprinting.

Responsibilities

• Shape AI-native HR experiences end to end.
• Lead service design across a two-sided customer-AI-human workflow.
• Make and defend judgment calls about AI outputs and when to ship.
• Ground work with a specific customer and maintain high craft from strategy to pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction.
• Work in fast cycles: set targets, ship real things, learn and adjust direction.
• Conduct and direct research with customers and HR experts to validate decisions.

Skills

Product design

AI-enabled design

Service design

Journey mapping

Blueprinting

Cross-functional collaboration

Judgment in AI

Job description

Gusto is seeking a Product Designer for HRX to shape AI-native experiences end to end, serving small businesses. You will design the interaction where customers say what they need and the product delivers the result, coordinating with AI and human HR experts.

The role emphasizes judgment, craft, and collaboration across design, product, engineering, and data, with a focus on two-sided workflows and high-stakes decision making.