Staff Product Designer

Netomi; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Netomi is seeking an senior product designer to own foundational initiatives shaping the core platform. You will connect product strategy to elegant UX, turning ambiguous problems into intuitive experiences for enterprise customers.

You will drive end-to-end design on platform foundation, unify configuration, governance, and monitoring, and lead the PLG onboarding and education experiences while collaborating with cross-functional teams across geographies and with large enterprise clients.

Qualifications

• 8–12 years of product design experience on complex B2B/enterprise SaaS platforms
• Ownership of large, ambiguous initiatives from zero to shipped
• High agency: drive initiatives without waiting for permission
• Curiosity about customers, AI, and how the business works
• Strong systems thinking and coherent frameworks
• Excellent collaboration across distributed teams
• Portfolio demonstrating craft and measurable impact

Responsibilities

• Own end-to-end design for platform-foundation initiatives, from framing to shipped UX
• Unify agent configuration, governance, and monitoring into one clear model
• Drive the design side of the PLG transition: self-serve onboarding and in-product education
• Work directly with Fortune 500 CX customers to design solutions
• Establish design patterns, systems, and quality bars for teams
• Partner with Product, Engineering, and Customer teams across geographies

Skills

Product design

B2B/enterprise SaaS

Systems thinking

Collaboration

Portfolio

Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

You’ll own complex, foundational initiatives that shape the core of our platform, starting with our customer-facing control tower, where enterprises design, govern, and monitor their AI agents. Your job is to connect product strategy to coherent, elegant UX: taking ambiguous, technically deep problem spaces and turning them into experiences that feel inevitable.

Responsibilities

• Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX
• Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers
• Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call
• Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world’s most complex CX environments
• Establish design patterns, systems, and quality bars that other designers and engineers build on
• Partner deeply with Product, Engineering, and Customer teams across geographies

Requirement

• 8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)
• Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec
• High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission
• Unleashed curiosity about customers, AI, systems, and how the business works
• Strong systems thinking: you design coherent frameworks, not one-off screens
• Excellent collaboration and communication across cross-functional and distributed teams
• Portfolio demonstrating craft, rigor, and measurable impact on complex products

Why This Role

• Consequential scope : your work sets the foundation for the platform’s future, not incremental polish
• Real customer problems : direct exposure to Fortune 500 CX challenges and the satisfaction of solving them
• The PLG inflection point : join at the moment design leverage is highest
• Frontier domain : agentic AI is being defined right now; you’ll help define what humans need to trust and control it

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.