Staff Product Applications Engineer

Impinjexternal; Seattle (WA); On-site; USD 131,200 - 196,800; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Merit increases and annual bonus opportunities

Job summary

Impinj is looking for a skilled technical specialist to join their team in Seattle, WA. This role entails providing high-quality support for RAIN RFID products, engaging with partners, and addressing complex technical issues.

The ideal candidate has a Bachelor's degree in electrical engineering and more than 8 years of relevant experience. Strong communication and problem-solving skills are essential, alongside the ability to create technical enablement tools.

Qualifications

• 8+ years of experience in RF/silicon engineering or related role.
• Structured and analytical approach to problem-solving.
• Experience in technical conversations with customers.

Responsibilities

• Provide technical support for RAIN RFID products.
• Engage with leaders at customer sites on product features.
• Manage complex customer issue resolution.

Skills

Technical problem-solving

Effective communication

Detail-oriented writing

Data analytics proficiency

Customer engagement

Education

Bachelor's degree in electrical engineering or related field

Job description

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet.

Team Overview:

This role is a key technical bridge between Impinj and our global partners and customers. In addition to customer support, you'll drive technical enablement; creating the tools, training, and reference materials that help partners successfully develop RAIN RFID inlay and tag solutions using Impinj's Endpoint ICs. Your engineering background means you'll engage at a deep technical level, lead complex issue resolution, and represent the voice of the customer back into Impinj.

What You Will Do:

• Be a RAIN RFID product technical domain specialist for our global partners and field sales
• Deliver high-quality Hardware and RF technical support to customers with excellence in both content and responsiveness
• Engage with technical leadership at customers and partners on product features, capabilities, and applied standard methodologies for the manufacture and use of RAIN RFID inlays and tags
• Generate and maintain technical enablement tools for new and existing products: technical documents, application notes, training, videos, reference designs, demonstrations, and testing
• Identify and document applied knowledge of products and benchmark against competition
• Work with a cross functional group to build technology demonstrations or proof of concepts that showcase our RAIN RFID End Point IC’s capabilities
• Lead a team-based effort to solve complex customer issues by collecting detailed customer information, capturing tag data using RF and other test equipment, analyzing results, and collaborating with senior technical leaders within Impinj
• For every customer case develop an integrated plan to root cause the issue, and communicate regularly with our customers and the internal team
• Willingness and ability to work outside of normal business hours (e.g. on-call or a flexible schedule); our customers are global and sometimes require help in different time zones. We'll work with you to find an approach that fits

What You Will Bring:

• Bachelor's degree in electrical engineering or related field of study and 8+ years of experience in RF/silicon engineering or related role, or equivalent combination of education and experience
• A structured, analytical approach and strong technical problem-solving skills
• Effective communication skills are required. You should have experience having technical conversations with customers via email, phone, and live presentations. This helps represent Impinj and our platform to technical audiences inside and outside the company.
• Detail-oriented writing skills
• Curiosity to learn new skills and tackle difficult problems to find solutions
• Proficiency working with data analytic software and communicating complex data in an understandable fashion to internal and external audiences
• Proven experience working with customers to understand requirements and translate these into technical solutions
• A proactive mindset and the ability to respond to customer needs at the pace of business

Compensation & Benefits:

The typical base pay range for this role across the US is $131,200 - $196,800. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export‑controlled items or information to individuals who are not classified as “U.S. persons” (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export‑controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.