Staff ML Engineer: VoIP Infra & LLM Platforms

ServiceNow; Dallas (TX); Remote; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Family leave programs

Flexible time away

Job summary

ServiceNow is seeking a Staff Machine Learning Engineer - VoIP Infrastructure to design, develop, and operate scalable VoIP systems that power AI workloads.

You'll collaborate with Product, Engineering, and Infrastructure teams to ensure SIP/RTP based voice platforms perform reliably, scale, and integrate with LLMs, while advancing SRE practices and providing mentorship across telecom and AI engineering disciplines.

Qualifications

• Hands-on experience building VoIP systems using SIP/RTP protocols.

Responsibilities

• Design, develop, and implement VoIP infrastructure powering AI workloads.

Skills

VoIP systems

SIP/RTP protocols

Kamailio

RTPEngine

PSTN infrastructure

LLMs integration

DevOps

Kubernetes

Python/Go/Java

Prometheus/GitLab

Tools

Helm

Ansible

GitLab CI

Prometheus

Splunk

Job description

ServiceNow is seeking a Staff Machine Learning Engineer - VoIP Infrastructure to design, develop, and operate scalable VoIP systems that power AI workloads.

You'll collaborate with Product, Engineering, and Infrastructure teams to ensure SIP/RTP based voice platforms perform reliably, scale, and integrate with LLMs, while advancing SRE practices and providing mentorship across telecom and AI engineering disciplines.