Staff IT Analyst

Relha LLC; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

401k match

Tuition assistance

Medical insurance

Dental insurance

Time off

Wellness program

Volunteer program

Ownership stake

Job summary

Western Alliance Bank is seeking a Staff IT Analyst for Bank Operations to identify constraints and opportunities that influence strategy, troubleshoot with vendors, and monitor critical file movement jobs supporting monetary and system processing.

You'll create documentation of current processes and metrics, highlight workflow improvements, and lead domain-specific projects with stakeholders to address issues and deliver on schedule.

Qualifications

• 3+ years of relevant experience in IT analysis or related field.
• Bachelor’s degree in a related field is required.
• Entry to mid-level knowledge of financial services or banking preferred.
• Knowledge of regulatory and legal compliance requirements is advantageous.
• Strong data and process analysis with critical thinking abilities.
• Proficient in Microsoft Office; familiarity with diagramming tools (Lucid/VIsio).
• Strong verbal and written communication skills; occasional travel.

Responsibilities

• Identify constraints and opportunities that influence business or technology strategy.
• Troubleshoot issues with vendors and business partners.
• Monitor critical file movement jobs supporting monetary and system processing.
• Create clear, accurate documentation of current-state processes and metrics.
• Lead projects within an assigned domain with defined scope and timelines.
• Track KRIs, KPIs and other operational metrics and deliver high-quality artifacts.
• Apply risk management experience in a large financial institution.

Skills

Process analysis

Data analysis

Critical thinking

Microsoft Office

Lucidchart

Visio

Verbal communication

Written communication

Education

Bachelor's degree

Job description

As a Staff IT Analyst for Bank Operations, you will identify constraints and opportunities that may influence business or technology strategy, troubleshoot issues with vendors and business partners, and monitor critical file movement jobs that support monetary and system processing. You’ll assess current processes and metrics that support the operational effectiveness of WAB’s core branch applications focused on branch operations. You will also create clear, accurate documentation of current-state processes, practices, and metrics while highlighting and implementing opportunities to streamline workflows and improve KRIs, KPIs, and other operational measures. In addition, you will facilitate discussions with IT, Product, Vendor and Business subject matter experts to define challenges, gather insights, and validate findings so the right issues are addressed.

Lead projects within an assigned domain with minimal supervision by defining the scope of analysis, establishing timelines, and delivering work on schedule. Communicate effectively with managers and colleagues, coordinate with subject matter experts to gather requirements and review deliverables, provide project status updates, and identify or resolve technical issues.

Track and maintain KRIs, KPIs, and other operational metrics while developing critical documentation, creating project artifacts, and producing accurate, high-quality deliverables.

Apply risk management experience gained in a large financial institution operating under heightened standards, particularly in risk, compliance, or corporate governance.

What you'll need:

3+ years of relevant experience.

A bachelor’s degree in a related field is required.

Entry-level to intermediate knowledge of financial services or banking is preferred.

Entry-level to intermediate knowledge of regulatory and legal compliance requirements, industry standards, and best practices.

Intermediate to advanced skills in process and data analysis within a specific domain or functional area, with strong critical thinking abilities.

Intermediate to advanced proficiency in Microsoft Office, diagramming tools such as Lucid or Visio, and other technical tools relevant to the domain.

Intermediate verbal and written communication skills.

Occasional travel is required.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [emailprotected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.