Staff Information Security Engineer

ServiceNow; Charlotte (NC); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Staff Information Security Engineer to enhance security measures across its infrastructure. This role involves designing and deploying security solutions, collaborating with engineering teams to ensure best practices, and automating security operations. The ideal candidate will have extensive experience in operating system security, scripting, and container security. Join a forward-thinking company that values innovation and flexibility, where you can make a significant impact on securing sensitive data and workloads. Embrace the opportunity to work in a dynamic environment that fosters growth and collaboration.

Benefits

Flexible Work Hours

Remote Work Options

Professional Development Opportunities

Health and Wellness Programs

Paid Time Off

Retirement Savings Plan

Employee Discounts

Work-Life Balance Initiatives

Qualifications

• 6+ years of hands-on engineering experience in security.
• Strong experience with Linux and Windows security.
• Proficiency in scripting (Python, Bash, Go).

Responsibilities

• Implement controls to secure networks and servers.
• Collaborate with teams to harden infrastructure.
• Automate routine security operations.

Skills

AI Integration

Operating System Security

Scripting and Automation

Container Security

Identity-Based Controls

Analytical Skills

Troubleshooting Skills

Growth Mindset

Education

Master's Degree in Computer Science

Equivalent Industry Experience

Tools

Kubernetes

Splunk

Puppet

Ansible

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Team

This position reports to the Director, Security Engineering. The Enterprise Security Engineering team focuses on building state-of-the-art technology that helps reduce risks surrounding the company's sensitive assets with minimal operational impact. They act as guidance and facilitators for the security operations teams and help shift security perception from blocker to enabler by building trust with other teams.

Role

The Staff Information Security Engineer will help secure ServiceNow’s infrastructure by designing and deploying security solutions across the network, server, authentication, and certificate ecosystem. You will collaborate closely with infrastructure and cloud engineering teams to embed security best practices and build scalable, automated defenses.

What you get to do in this role:

1. Implement controls that secure networks and servers from unauthorized access and malicious activity.
2. Collaborate with platform and SRE teams to harden infrastructure and improve service resilience.
3. Deploy secure container configurations and integrate security into Kubernetes environments.
4. Contribute to the management and automation of the certificate lifecycle.
5. Enforce secure authentication mechanisms, least privilege access, and passwordless initiatives.
6. Build monitoring and detection capabilities that reduce response times and prevent outages.
7. Contribute to threat modeling, security reviews, and compliance assessments.
8. Automate routine security operations and reporting to reduce manual effort.

Qualifications

To be successful in this role you have:

Required Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Master’s degree in computer science, engineering, or information technology or equivalent industry experience.
• 6+ years of relevant hands-on engineering experience.
• Strong experience with operating system and server security (Linux, Windows).
• Good knowledge of enterprise networking and secure network architectures.
• Proficiency in scripting and automation (Python, Bash, Go, etc.).
• Experience with container security and orchestration platforms (Kubernetes preferred).
• Understanding of certificate and key lifecycle management.
• Knowledge of identity-based controls and modern authentication practices.
• Experience improving operational security efficiency through automation and tooling.
• Knowledge of logging, monitoring, and SIEM systems (e.g., Splunk, ELK).
• Strong analytical skills and ability to troubleshoot security and infrastructure issues.
• Managing directory services and access management solutions.
• Familiarity with WebAuthN and FIDO2.
• Experience in working with Splunk and SPL (or other SIEM/Log management systems).
• Experience in working with cryptography (PKI, TLS, VPNs, secure credential management, disk encryption, certificate and code signing).
• Experience with infrastructure-as-code and configuration management tools such as Puppet and Ansible to automate system hardening and policy enforcement.
• Automating operations and capacity planning.
• System performance tuning and service monitoring.
• System and software debugging experience with strong troubleshooting skills.
• Growth mindset approach: hungry and humble with the ability to lead and train others.
• Ability to thrive in a dynamic, driven, fast-paced environment.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned to ServiceNow employees depending on their work nature. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, or other protected categories by law. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require reasonable accommodations during the application process, please contact [emailprotected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals from relevant authorities.