Senior Staff Information Security Engineer

ServiceNow; Charlotte (NC); Remote; USD 100,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Senior Staff Information Security Engineer, where you'll leverage your expertise to secure enterprise infrastructure. This role involves leading strategic initiatives to enhance security, mentoring fellow engineers, and implementing cutting-edge solutions. You'll work in a dynamic environment that values innovation and collaboration, ensuring that sensitive data remains protected while driving operational excellence. This is an exciting opportunity to make a meaningful impact in a rapidly evolving industry, contributing to a culture of trust and security.

Qualifications

• 10+ years of hands-on engineering experience in security.
• Master’s degree in relevant field or equivalent experience.
• Deep knowledge of operating system and server security.

Responsibilities

• Define technical strategy for securing infrastructure.
• Lead efforts to harden network and server infrastructure.
• Drive secure deployment of containerized environments.

Skills

AI Integration

Operating System Security (Linux, Windows)

Enterprise Networking

Scripting and Automation (Python, Bash, Go)

Web and Database Services (REST APIs, SQL)

Cryptography (PKI, TLS)

Infrastructure-as-Code (Puppet, Ansible)

Troubleshooting Skills

Regulatory Knowledge (FedRAMP, NIST)

Dynamic Environment Adaptability

Education

Master’s Degree in Computer Science or Engineering

Equivalent Industry Experience

Tools

Splunk

Puppet

Ansible

VMware

Hyper-V

Job description

Senior Staff Information Security Engineer

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Team

This position reports to the Director, Security Engineering. The Enterprise Security Engineering team focuses on building state-of-the-art technology that helps reduce risks surrounding the sensitive assets of the company with minimal impact on operations. It acts as guidance and facilitation for the security operations teams and helps shift security perception from blocker to enabler by building a relationship of trust with other teams.

Role

The Senior Staff Information Security Engineer will serve as a technical subject matter expert within the Infrastructure Security team, responsible for engineering solutions that secure ServiceNow’s core enterprise infrastructure. This includes network, server, authentication systems, certificates, and operational tooling. You will drive strategic initiatives that prevent threats, reduce operational risk, and enhance resilience across infrastructure services.

What you get to do in this role:

• Define and execute the technical strategy for securing infrastructure, aligned to risk and business needs
• Lead efforts to harden network and server infrastructure against unauthorized access, misconfigurations, and malware
• Architect and implement scalable and automated security controls across authentication, system configurations, and monitoring pipelines
• Drive secure deployment and management of on-prem containerized environments (e.g., Kubernetes)
• Establish controls and visibility to manage certificate lifecycle and prevent expiration-related risks
• Champion operational excellence through automation, outage reduction, and service resilience improvements
• Represent Infrastructure Security in architecture reviews, incident response, and compliance initiatives
• Mentor and develop other engineers, influencing secure engineering practices across teams
• Stay current with industry threats, trends, and mitigation techniques related to infrastructure security

To be successful in this role you have:

Required Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Master’s degree in computer science, engineering, or information technology or equivalent industry experience
• 10+ years of relevant hands-on engineering experience
• Deep experience with operating system and server security (Linux, Windows)
• Advanced knowledge of enterprise networking and secure network architectures
• Proficiency in scripting and automation (Python, Bash, Go, etc.)
• Experience working with web and database services (REST APIs, JSON, XML, SQL)
• Experience working with Splunk and SPL (or other SIEM/Log management systems)
• Experience with cryptography (PKI, TLS, VPNs, secure credential management, disk encryption, certificate and code signing)
• Experience with infrastructure-as-code and configuration management tools such as Puppet and Ansible to automate system hardening and policy enforcement.
• Experience working with hardware virtualization (bare metal servers, storage, load balancing, virtual networking using VMware, Citrix, Hyper-V, etc.)
• Planning hardware and software system upgrades and configuration changes
• Automating operations and capacity planning
• System performance tuning and service monitoring
• Strong troubleshooting skills for debugging systems and software
• Familiarity with regulatory and industry certifications (FedRAMP, NIST 800-53, NIST CSF, SOC 2, SOX, GDPR)
• Ability to analyze and assess complex problems quickly and efficiently
• Growth mindset: hungry and humble, with leadership and training abilities
• Ability to thrive in a dynamic, fast-paced environment

#SecurityJobs

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned based on the nature of the work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive application process. If you require a reasonable accommodation, please contact [email protected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology may need export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals.