Staff Field Reliability Engineer: Platform & Escalation Lead

honeycomb.io; United States; Remote; USD 200,000 - 240,000; Full time

Benefits offered by this job

Equity / Stock options

Unlimited PTO

Home office stipend

Full benefits

Job summary

Honeycomb is seeking a Field Reliability Engineer to lead platform engineering, define standards for RaaS and HnyPC, and own multi-region capacity planning. You will drive instrumentation, incident response, and architecture decisions for our largest customers, working across SRE, platform, and customer teams.

You will build automation, collaborate on open source initiatives, and mentor engineers while delivering high-impact outcomes in a distributed, customer-focused environment.

Qualifications

• 9+ years in engineering, SRE, or infrastructure with staff-level impact
• Kubernetes (EKS strongly preferred) with production-scale deployments
• Strong AWS across core services, multi-account architecture, cost optimization
• Deep IaC experience: Terraform/Helm and automation tooling
• OpenTelemetry or observability stack expertise with standards-setting experience
• Experience in incident command and leading critical escalations
• Proficiency in one or more languages: Go, Python, Java, TypeScript/Node.js, or .NET
• Excellent executive communication skills with clients and leadership
• Ability to define direction in ambiguous, high-pressure environments
• Background leading open source contributions or ecosystem leadership

Responsibilities

• Define architecture and standards for Refinery as a Service (RaaS) and Honeycomb Private Cloud (HnyPC) across multiple AWS accounts and regions
• Architect Terraform modules, Helm charts, and deployment automation
• Set technical direction for instrumentation and operations of managed infrastructure
• Own capacity planning, scaling, upgrades, and cross-region cost optimization
• Build tooling to scale the FRE team and improve incident response
• Serve as final escalation point for complex customer scenarios and outages
• Lead architecture reviews, SLO workshops, and instrumentation deep-dives for large accounts
• Mentor and align cross-functional teams across Solutions Architecture and Engineering

Skills

Kubernetes

AWS

Incident command

Terraform

Helm

OpenTelemetry

Observability

Go

Executive communication

Ambiguity management

Tools

Terraform

Helm

Chef

Ansible

Job description

Honeycomb is seeking a Field Reliability Engineer to lead platform engineering, define standards for RaaS and HnyPC, and own multi-region capacity planning. You will drive instrumentation, incident response, and architecture decisions for our largest customers, working across SRE, platform, and customer teams.

You will build automation, collaborate on open source initiatives, and mentor engineers while delivering high-impact outcomes in a distributed, customer-focused environment.