Staff Field Reliability Engineer

Rozgoo; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Honeycomb is seeking a Field Reliability Engineer to work with our customer base via engagements, support and managed services.

You will parachute into the most complex, highest-stakes technical situations our customers face, unblocking them when they’re stuck, creating tooling, guiding our Solution Architecture team through complex decisions, and ensuring prospects and customers get the most out of Honeycomb and the broader observability ecosystem.

Job description

What We’re Building

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!

If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases.

Who We Are

We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to liveour valuesevery day. We want our people to do what the truly love amongst a team of highly talented (but humble) peers.

How We Work

We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote

Little more about the team:

The Field Reliability Engineer (FRE) is an extension of Honeycomb’s extensive brand and technical expertise focused on our customer base via engagements, support and our managed services. In this role you parachute into the most complex, highest-stakes technical situations our customers face - unblocking them when they’re stuck, creating tooling, guiding our Solution Architecture team through complex decisions, and ensuring prospects and customers get the most out of Honeycomb and the broader observability ecosystem.

You’re equal parts platform engineer and customer engineer. You build and operate the managed infrastructure our largest customers depend on, and you’re the technical backstop the SA team calls when a deal gets deep into infrastructure, data pipelines, or production debugging. This isn’t a support role - it’s a technical leadership role where you solve problems that don’t have r