Staff Field Reliability Engineer

ALSO; Palo Alto (CA); Hybrid; USD 200,000 - 240,000; Full time

Benefits offered by this job

Health insurance

One Medical

Fertility benefits

Flexible time off

401(k) match

Job summary

ALSO is seeking a Field Reliability Engineer to improve reliability of multiple EVs in the field and enhance customer experience. You will monitor field performance, analyze failures, and implement design changes to drive reliability growth.

The role requires a BS in engineering and 2+ years in reliability engineering, with knowledge of PCBA, battery systems, drive units, and statistical methods. Onsite in California with potential limited remote work.

Qualifications

• Bachelor degree in an engineering discipline or equivalent.
• 2+ years of industry reliability engineering experience.
• Knowledge of reliability statistics & life data analysis.
• Experience with problem-solving methods (FRACA/8D) and RCA tools.
• Python programming knowledge.
• Experience with reliability software (JMP/ReliaSoft/MATLAB).
• Familiarity with failure analysis techniques (SEM/CT/X-Ray/EDS/TDR).
• Experience deploying reliability testing guidelines.

Responsibilities

• Monitor field performance and identify failure trends; track reliability growth.
• Validate usage vs rider profiles; develop damage metrics for failure modeling.
• Collaborate with Service to build a common service platform and data for complaints and parts.
• Develop MRB process for disposition and conduct failure analysis of returns.
• Define ongoing reliability testing (ORT) plan.

Skills

Reliability engineering

Python

Statistics

Education

Bachelor of Science in Engineering

Tools

MATLAB

JMP

ReliaSoft

SEM

CT

X-Ray

Job description

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO-replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

ALSO is looking for a Field Reliability Engineer to play a key role in tracking and improving the reliability of multiple electric mobility vehicles in the field, to optimize the customer experience.

What You Will Do

• Monitor field performance and identify trends in failure across various vehicle platforms. Perform life data analysis (Weibull), identify risk areas, and implement process or design changes to address. Track reliability growth with these implemented changes.
• Validate customer usage compared to assumed rider profiles / duty cycles, to identify any gaps in reliability test plan. Develop novel damage metrics to more accurately model failure mechanisms.
• Work with Service team to develop service platform and database that is common throughout the various channel partners that can be queried for customer complaints and part replacements. This role would help to define what information is documented.
• Develop material review board (MRB) process for disposition (rework/reman, scrap, return for analysis) and complete failure analysis of return parts to identify and implement corrective actions.
• Define ongoing reliability testing (ORT) plan

What You Will Bring

• Minimum Bachelor of Science in an engineering discipline or equivalent. Two or more years of industry experience in a reliability engineering role
• Technical knowledge of one or more aspects related to reliability, including: PCBA and electronic components, battery and power electronics, drive units, and chassis systems
• Understanding of reliability statistics, life data analysis, reliability growth
• Experience with structured problem solving like FRACA or 8D, with root cause analysis (RCA) tools like: 5 Whys, Fishbone, Fault Tree, FMEA
• Working knowledge of a coding language, preferably Python.
• Working knowledge of statistical software for reliability, such as JMP, the ReliaSoft suite, or MATLAB
• Working knowledge of failure analysis techniques such as SEM, CT, X-Ray, EDS, TDR
• Experience with deploying reliability testing guidelines and inventing new ways of testing.

Location: This is an onsite position requiring attendance in the office five (5) days per week. Once fully ramped and in alignment with their manager, employees may have the opportunity for limited flexibility, including the potential to work remotely one day per week, based on business and team needs.

The salary for this position ranges from $200,000 - $240,000 per year, depending on experience and qualifications.

Perks & Benefits

• Robust health coverage — excellent health, dental, and vision insurance covered up to 100% by ALSO, with FSA & HSA options
• One Medical membership and dedicated insurance advocates
• Rich fertility and family-building benefits with Progyny
• Flexible time off
• 401(k) match

Why ALSO.

We’re passionate about helping the world find a better way to get there-wherever it is you’re headed.

We’re located in the heart of Silicon Valley and have brought together a world‑class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.

Together we’re working hands‑on to imagine, design and build an entirely new solution to a global set of transportation challenges.