Staff Engineer - OMS SRE: Reliability & Modernization

CVS Health; Richardson (TX); Hybrid; USD 118,000 - 261,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and leave

Retirement savings options

Wellness programs

Equity award program

Job summary

CVS Health is recruiting a Staff Engineer - OMS SRE to provide technical leadership for reliability, stability, performance, and modernization of enterprise order management platforms. The role focuses on IBM Sterling OMS production environments, leading complex troubleshooting, root cause analysis, and automation initiatives.

You will collaborate with engineering, architecture, platform, SRE, infrastructure, and business teams to support operations and a future OMS architecture.

Qualifications

• 7+ years of software engineering, production engineering, site reliability engineering, or enterprise application engineering.
• 5+ years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments.
• 5+ years of strong expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations.
• 3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
• 5+ years of experience in resolving complex production issues, leading critical incident resolution, and performing root cause analysis.

Responsibilities

• Serve as the senior technical SME for IBM Sterling OMS production environments and mission-critical business processes.
• Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
• Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
• Develop automation solutions that reduce manual support activities and accelerate issue detection and recovery.
• Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
• Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
• Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.

Skills

SRE Leadership

IBM Sterling OMS

Production support

Root cause analysis

Incident management

On-call

Automation

Education

Bachelor's degree or equivalent

Tools

Splunk

SQL

Linux

REST APIs

JSON

GitHub Actions

Jenkins

Kubernetes

Docker

OpenTelemetry

Job description

CVS Health is recruiting a Staff Engineer - OMS SRE to provide technical leadership for reliability, stability, performance, and modernization of enterprise order management platforms. The role focuses on IBM Sterling OMS production environments, leading complex troubleshooting, root cause analysis, and automation initiatives.

You will collaborate with engineering, architecture, platform, SRE, infrastructure, and business teams to support operations and a future OMS architecture.