Senior OMS SRE Engineer – Reliability & Modernization

CVS Health; Woonsocket (RI); Hybrid; USD 118,000 - 261,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health in the United States is seeking a Staff Engineer – OMS SRE to lead reliability and modernization of enterprise order management platforms, including IBM Sterling OMS production environments, across hybrid sites in RI, AZ or TX. You will drive complex troubleshooting, root cause analysis, and automation, mentoring engineers and collaborating with architecture, platform, and business teams.

This role offers a comprehensive benefits package and a base pay range of $118,450 to $260,590

Qualifications

• 7+ years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering.
• 5+ years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments.
• 5+ years of strong expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations.
• 3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
• 5+ years of experience working in complex production issues, lead critical incident resolution, and perform effective root cause analysis.
• Must be willing to work on on-call support /call rotation

Responsibilities

• Serve as the senior technical SME for IBM Sterling OMS production environments and mission-critical business processes.
• Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
• Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
• Develop automation solutions that reduce manual support activities and accelerate issue detection and recovery.
• Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
• Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
• Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.

Skills

Software engineering

Site reliability engineering

Enterprise application engineering

IBM Sterling OMS

Production engineering

On-call support

Education

Bachelor's degree

Tools

Splunk

SQL

Linux

REST APIs

JSON

GitHub Actions

Jenkins

Kubernetes

Docker

OpenTelemetry

Grafana

Prometheus

Python

Shell scripting

Job description

CVS Health in the United States is seeking a Staff Engineer – OMS SRE to lead reliability and modernization of enterprise order management platforms, including IBM Sterling OMS production environments, across hybrid sites in RI, AZ or TX. You will drive complex troubleshooting, root cause analysis, and automation, mentoring engineers and collaborating with architecture, platform, and business teams.

This role offers a comprehensive benefits package and a base pay range of $118,450 to $260,590