Staff Engineer

Shipt; California (MO); Hybrid; USD 96,000 - 185,000; Full time

Benefits offered by this job

Health benefits

Discretionary vacation

401(k) plan

Paid holidays

Restricted stock units

Job summary

Shipt is seeking a Staff SRE to lead engineering-wide reliability, champion observability, and reduce systemic friction across distributed microservices. You will collaborate with Checkout, Logistics, Catalog, Search, and Shopper Experience teams to drive SLO-driven engineering and incident response improvements.

You will architect scalable infrastructure, build automation, and act as a technical escalation point during incidents while promoting blameless post-mortems and long-term remediation.

Qualifications

• 8+ years of engineering experience
• 5+ years running complex microservices at scale on Kubernetes within cloud environments (AWS and/or GCP)
• Fluent in at least one modern language used for system tooling and backend services
• Infrastructure as Code (IaC) with Terraform, Helm, and GitOps workflows (ArgoCD, Flux)
• Observability stacks experience with Datadog, Prometheus, Grafana, OpenTelemetry
• Networking & Edge Security fundamentals (TCP/IP, HTTP/2, gRPC, service meshes like Istio/Linkerd)

Responsibilities

• Architect system resilience and modern observability across distributed microservices
• Build automated tooling and self-service infrastructure for safe deployment and reliable monitoring
• Lead blameless post-mortems focusing on root-cause elimination and automated recovery
• Serve as escalation point during critical incidents and drive multi-cloud/Kubernetes strategy

Skills

Kubernetes

Incident Response

Microservices Architecture

Site Reliability Engineering

Terraform

GitOps

Observability

Datadog

Prometheus

Grafana

OpenTelemetry

Istio

Linkerd

Education

Bachelor's Degree or equivalent experience

Tools

Terraform

Helm

ArgoCD

Flux

Job description

Impact

As a Staff SRE at Shipt, you will serve as a technical leader across our engineering organization. In this role, you won’t just put out fires—you will architect system resilience, pioneer modern observability, and eliminate systemic friction across our distributed microservices.

Impact

As a Staff SRE at Shipt, you will serve as a technical leader across our engineering organization.

You’ll work closely with domain product teams (Checkout, Logistics, Catalog, Search, and Shopper Experience) to establish SLO-driven engineering, improve incident response workflows, and drive our multi-cloud and Kubernetes infrastructure strategy forward. In this role you will be responsible for building automated tooling and self-service infrastructure to empower product engineers to deploy safely, monitor effectively, and manage their own service reliability.

A core component of this work will also be acting as a technical escalation point during critical incidents while driving a blameless post-mortem culture focused on root-cause elimination, long‑term remediations, and automated recovery.

What You’ll Need to Be Successful

• 8+ years of engineering experience
• 5+ years running complex microservices at scale on Kubernetes within cloud environments (AWS and/or GCP).
• Fluent in at least one modern language used for system tooling and backend services
• Infrastructure as Code (IaC): Advanced experience with Terraform, Helm, and GitOps workflows (e.g., ArgoCD, Flux).
• Observability Expertise: Hands‑on experience with modern observability stacks such as Datadog, Prometheus, Grafana, OpenTelemetry, and central logging platforms.
• Networking & Edge Security: Strong understanding of TCP/IP, HTTP/2, gRPC, service meshes (e.g., Istio, Linkerd), CDN routing (e.g., Cloudflare, Fastly), and API gateways.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

• Incident Response
• Kubernetes
• Microservices Architecture
• Site Reliability Engineering
• Terraform (Software)Bachelor's Degree or equivalent experience| Required

Pay Range

$95,800-$185,000

Please note that the pay range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Work Arrangement

To foster connection while offering continued flexibility, hybrid team members have the following in-office expectations:

Hybrid roles in Birmingham, AL typically work in-office at least 2 days per week, with core in-office days on Wednesdays and Thursdays.

Hybrid roles in Minneapolis, MN typically work in-office at least 1 day per week on either Tuesday, Wednesday, or Thursday.

Hybrid roles in San Francisco, CA typically work in-office at least 1 day per week between Monday and Thursday.

Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form.

For technical interviews, Shipt uses an online coding platform. In the event you may need a reasonable accommodation to use the online coding platform, please connect with your recruiter.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.