Administrative Associate - FP Eastowne MOB Ops

UNC REX Healthcare; Eastowne (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

UNC Health Care System in Chapel Hill, NC, is seeking an Administrative Representative to operate with increasing autonomy in a 40-hour work week. The role emphasizes office procedures, scheduling, patient interactions, and financial documentation within an onsite team environment.

The position requires a high school diploma or GED and one year of clerical experience; no licensure is required. Salary ranges from $18.48 to $25.89 per hour, with pay determined by experience and equity

Qualifications

• Customer-focused with strong problem-solving abilities.
• Proficient in Microsoft Office to prepare reports and documents.
• Willingness to learn and respond to feedback.
• Ability to manage performance to meet internal and external requirements.
• Understanding of insurance and billing processes.
• Ability to resolve conflicts and maintain professional relationships.

Responsibilities

• Expedites non-routine purchases for departments and manages supply inventory.
• May train others using verbal and written communication.
• Schedules providers, staff, facilities and patients, coordinating meetings and travel.
• Prepares and maintains basic financial records.
• Creates and edits complex documents using templates.
• Filing records and reconciling discrepancies according to procedures.
• Registers patients, collects payments, verifies insurance eligibility.
• Represents UNC Health Care with internal/external entities regarding budget, payments, and inventory.
• Answers customer inquiries and handles complaints, including third-party providers.

Skills

Customer Focus

Technical expertise

Coachability

Accountability

Fiscal responsibility

Conflict Resolution

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities

• 1. Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
• 2. May train others using verbal and written communication
• 3. Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• 4. Prepares and maintains basic financial records
• 5. Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• 6. Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• 7. Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• 8. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• 9. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: FP Eastowne MOB Ops

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.