Staff Customer Solutions Resident Architect

dbt Labs, Inc.; United States; Remote; USD 185,000 - 250,000; Full time

Job summary

An innovative company is seeking a Staff Customer Solutions Resident Architect to drive customer success through technical excellence. In this remote role, you will provide high-impact guidance to strategic accounts, ensuring successful adoption of cloud solutions. You will collaborate with cross-functional teams to enhance customer experience and influence product development. If you have a passion for analytics engineering and thrive in a collaborative environment, this opportunity is perfect for you. Join a dynamic team dedicated to empowering data practitioners and making a significant impact in the analytics space.

Benefits

Unlimited vacation time

401k plan with 3% company contribution

Comprehensive healthcare coverage

Generous paid parental leave

Health & wellness stipend

Flexible stipends for home office setup

Learning and development support

Qualifications

• 5+ years in technical customer-facing roles.
• Experience with cloud data platforms and dbt Cloud.

Responsibilities

• Drive customer outcomes with technical guidance.
• Support pre-sales and customer onboarding.

Skills

Technical Customer-Facing Experience

SQL Proficiency

Cloud Data Platforms (Snowflake, Databricks, BigQuery, Redshift)

Python Knowledge

Project Management

Communication Skills

Collaborative Mindset

Tools

dbt Cloud

ETL Tools (Informatica, Datastage, Talend)

Job description

Staff Customer Solutions Resident Architect

US - Remote

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,100 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Code-based data transformations unlock transparency, flexibility, and collaboration
• Analysts should adopt software engineering best practices to build trusted data products
• Core analytics infrastructure should be open source and user-controlled
• Analytic code—not just tools—should be shared and community-driven

• Code-based data transformations unlock transparency, flexibility, and collaboration
• Analysts should adopt software engineering best practices to build trusted data products
• Core analytics infrastructure should be open source and user-controlled
• Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values .

Location: Remote, US

About the Role

We are seeking an experienced Staff Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.

This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

What You'll Do

• Accelerate Customer Success Across the Lifecycle
  • Support strategic pre-sales opportunities by providing technical expertise to prospects
  • Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
  • Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
  • Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• Deliver Technical Excellence
  • Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
  • Build solution MVPs and guide long-term technical strategies tailored to customer needs
  • Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
• Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
• Champion customer success through thoughtful, transparent communication and cross-functional collaboration
• Advance Best Practices and Team Impact
  • Help build out and refine this evolving function alongside the broader RA organization
  • Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

What You'll Need

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• Clear, concise communication skills for both technical and executive audiences
• A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization
• Willingness to travel 2–4 times per year for company-wide events

What Will Make You Stand Out

• Ability to influence technical direction and build consensus across internal and customer teams
• Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
• Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• Proven success accelerating usage, adoption, and expansion in large, complex accounts

Remote Hiring Process

• Interview with a Talent Acquisition Partner
• Interview with Hiring Manager
• Task
• Task Review
• Final Values Interview
• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for:
  • Home office setup
  • Learning and development
  • Office space
  • And more!

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

In Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, and Austin, an alternate range may apply, as specified below.

• The typical starting salary range for this role in the specific locations listed is: $207,000 - $250,000 OTE
• The typical starting salary range for this role is: $185,000 - $226,000 OTE

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page .

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you have experience with dbt Cloud? * Select...

How would you rate your SQL expertise below? * Select...

Do you have knowledge of data warehouse architecture or have worked with data modeling/ETL? * Select...

What is your preferred first name? If your legal first name and preferred first name are the same please input your legal first name. *

What is your preferred last name? If your legal last name and preferred last name are the same please input your legal last name. *